Christine Shiffler
Philadelphia,PA
Summary
Medical Records Specialist with extensive experience managing complex patient information across specialized clinical departments, including Transplant Cardiology, Hematology/Oncology, and Pulmonary care. Expert in maintaining data integrity and ensuring 100% HIPAA compliance. A reliable, results-driven professional recognized for effective communication and a strong commitment to supporting multidisciplinary teams in high-stakes environments.
Overview
27
27
years of professional experience
Work History
Licensed Professional Realtor
Long & Foster Real Estate Inc.
Philadelphia, PA
06.2016 - 07.2025
- Guided clients through home buying and selling processes, ensuring compliance with local regulations.
- Developed marketing strategies using social media platforms to enhance property visibility.
- Negotiated contracts effectively, achieving favorable terms for clients during transactions.
- Conducted market analysis to inform pricing strategies and investment opportunities for clients.
- Assisted first-time homebuyers by educating them on the buying process and guiding them through each step of their journey.
- Streamlined paperwork processes for clients by implementing digital tools, reducing errors and increasing efficiency.
- Collaborated with mortgage lenders, home inspectors, and other professionals to streamline the closing process for clients.
Medical Records Specialist
Hospital of the University of Pennsylvania
Philadelphia, PA
04.2006 - 02.2016
- Streamlined medical record retrieval procedures, enhancing access for healthcare providers.
- Mentored junior staff on best practices in medical records handling and regulatory compliance standards.
- Implemented process improvements that reduced errors in patient data management by refining workflows.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Supported medical staff by providing organized and accurate medical records.
Medical Assistant
Bayada Nurses
Philadelphia, PA
06.1998 - 03.2006
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Bachelor of Science - Social Work With Correctional Support
University of Phoenix
Tempe, AZ01-2020
Diploma - Medical Billing & Coding
Auburn University
Auburn, AL06-2026
Skills
- Medical terminology
- HIPAA compliance
- HIPAA regulations
- Records management
- File organization
- Record maintenance
- Patient data collection
- Medical auditing
- Clinical documentation
- Medical information release
- Patient confidentiality
- Release of information
Timeline
Licensed Professional Realtor
Long & Foster Real Estate Inc.
06.2016 - 07.2025
Medical Records Specialist
Hospital of the University of Pennsylvania
04.2006 - 02.2016
Medical Assistant
Bayada Nurses
06.1998 - 03.2006
Diploma - Medical Billing & Coding
Auburn University
Bachelor of Science - Social Work With Correctional Support
University of Phoenix