Christine Sims
Carson,MS
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
HMP Nursing Services
02.2016 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Supported needs of 12+ residents under long-term care.
Customer Service Representative
Teleperformance
08.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Nursing Assistant
Precision Healthcare Staffing Services
02.2006 - 10.2015
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Supported needs of 12+ residents under long-term care.
Education
Associate Degree In Nursing - Computer Technology
Jones County Junior College
Ellisville, MS05.2012
Skills
- Condition Monitoring
- Electronic Charting
- Patient Lifting
- Transporting Patients
- Quality Assurance
- Care Plan Implementation
- Indirect Patient Care
- Documenting Behaviors
- Mobility Assistance
- Patient-Focused Care
- Patient Relations
- Observing Responses
Additional Information
I was excellent at managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing cusromerand identifying and assessing customer needs to achieve satisfaction..
Timeline
Customer Service Representative
Teleperformance
08.2021 - 10.2022
Certified Nursing Assistant
HMP Nursing Services
02.2016 - Current
Certified Nursing Assistant
Precision Healthcare Staffing Services
02.2006 - 10.2015
Associate Degree In Nursing - Computer Technology
Jones County Junior College
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