Christine Singh

• Inspected guest rooms to replenish soap, paper towels and toiletries.
• Checked appliances in guest rooms to determine good working order.
• Ensured positive guest experiences with prompt response to special requests and additional services.
• Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
• Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
• Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
• Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
• Responded to guest requests for assistance, toiletries, and personal care items.

• Maintained cleanliness of hotel and guest rooms.
• Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers.
• Assisted guests with special requests to ensure a memorable stay and exceptional service.
• Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
• Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
• Interacted with customer service team to deliver consistent, exceptional service to all guests.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

• Housekeeper duties such as maintained cleanliness of guest rooms and hotel, stocked guest supplies in room, and delivered guest supplies when requested.

• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
• Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.

• Cleaned and organized spaces to maintain a comfortable customer experience.
• Maintained professionality and efficiency while working closely with leadership.
• Contributed to guest satisfaction with high quality service and a cheerful attitude.
• Built relationships with guests by communicating with them on a friendly level, and by going above and beyond to always make them feel welcome.
• Helped co-workers with big and small problems to keep our team strong and efficient.
• Monitored surroundings at all times throughout the Airport to keep guests, travellers, and all airport staff safe.

• Built and maintained relationships with regular customers by learning and remembering preferences.
• Delivered meals and guest supplies to rooms.
• Cleared dishes and glasses from tables or counters to take to kitchen for cleaning.
• Responded quickly to customer concerns and escalated major issues to management.
• Helped House Keepers complete tasks by assisting in cleaning rooms, making beds, and resupplying necessities during busy periods.
• Greeted customers and employees pleasantly and maintained upbeat demeanor.
• Double-checked meals placed in window against customer tickets for accuracy.
• Stocked service station with napkins and condiments for ease of use during busy periods.
• Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
• Engaged inventory control skills to keep careful eye on supplies.