Christine Smartt
Las Vegas,NV
Summary
Goal-oriented and eager to interact with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Albertsons Grocery
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Pharmacy Technician Intern
Walgreen's Pharmacy
09.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Security Training Officer
Mandalay Bay Resort & Casino Las Vegas
10.2018 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Training Officer
Rio Hotel And Casino
03.2002 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Education
High School Diploma -
Westchester High School
Los Angeles, CA06.1988
Skills
- Keen Observer
- De-Escalation Techniques
- Surveillance
- Team-Building Activities
- Administrative Duties
- Emergency Situations
- Adaptable and Flexible
- Adult Learning Theories
- Criminal Law Knowledge
- Written Documentation
- Legible Report Writing
- Corporate Training Programs
- Weapons
- Community Events
- File and Records Management
- Complex Problem-Solving
- CPR Certified
- Crisis Management Plans
- Classroom Expertise
- Work Coordination
- Superior Customer Service
- Safety and Security
- Medical Emergency Response
Certification
- Certified CPR/AED Instructor, AHA - 2018 to 2022
Timeline
Customer Service Associate
Albertsons Grocery
05.2022 - Current
Pharmacy Technician Intern
Walgreen's Pharmacy
09.2021 - 05.2022
Security Training Officer
Mandalay Bay Resort & Casino Las Vegas
10.2018 - 05.2022
Security Training Officer
Rio Hotel And Casino
03.2002 - 08.2018
High School Diploma -
Westchester High School