Christine Smith
Rochester,NY
Summary
Experienced Medical Secretary with a strong background in hospital-based outpatient and clinical settings. Demonstrated expertise in patient scheduling, high volume phone management, insurance verification, imaging prior authorizations, and medication refill coordination. Known for maintaining operational efficiency, regulatory compliance, and professional communication while supporting multidisciplinary care teams.
Overview
33
33
years of professional experience
Work History
Medical Secretary
Rochester Regional
Rochester, NY
07.2021 - Current
- Serve as a central communication hub for patients, providers, and clinical staff within a hospital-based practice.
- Manage high volume, multi-line phone systems while maintaining professionalism and accuracy.
- Coordinate provider schedules, referrals, imaging, diagnostic testing, and follow-up appointments in alignment with hospital workflows.
- Process imaging prior authorizations by gathering required clinical documentation, and monitoring approval status to ensure continuity of care.
- Prepare and route medication refill requests for provider review, ensuring accuracy and adherence to hospital protocols.
- Verify insurance eligibility, obtain authorizations, and collect copayments in accordance with payer and hospital guidelines.
- Proactively confirm appointments to support patients throughout, and reduce missed visits.
- Maintain strict compliance with HIPAA, institutional policies, and patient confidentiality standards.
Home Health Aide
Rochester Regional
Rochester , NY
03.1993 - 07.2021
- Delivered patient-centered care in home settings while collaborating with nurses and care teams.
- Assisted patients with activities of daily living, mobility, and personal care.
- Monitored and documented vital signs and reported changes to clinical staff.
- Supported dietary need, medication reminders, and safe home environments.
Education
Associate of Applied Science - Medical Administrative Assistant
Genesee Community College
Batavia, NYSkills
- Hospital scheduling workflows
- Multi-line phone systems and patient intake
- Insurance verification, referrals, and authorizations
- Imaging prior authorization processing
- Medications refill request coordination
- Medical office operations
- HIPAA and regulatory compliance
- Clinical documentation and records management
- Time management and prioritization
Timeline
Medical Secretary
Rochester Regional
07.2021 - Current
Home Health Aide
Rochester Regional
03.1993 - 07.2021
Associate of Applied Science - Medical Administrative Assistant
Genesee Community College