CHRISTINE SOUSA , CHRP

Efficiently manage an indirect team of 4 generalists, payroll specialists and coordinators, supporting 600+ employees and managers across 2 locations. Achieving high performance in my first year.

• Achieved a 25% reduction in absenteeism through the development of comprehensive reports and analysis of HR metrics that guided leadership in decision-making.
• Implemented in-house hiring processes, resulting in annual cost savings of $250,000 for the organization.
• Oversaw comprehensive HR initiatives, ensuring alignment with legislative requirements while fostering a collaborative team environment.
• Fostered trust-based relationships with stakeholders across the organization to enhance cross-functional collaboration.
• Collaborated with senior leadership to facilitate succession planning, guaranteeing preparedness for 100% of essential positions.
• Streamlined payroll processes to maintain flawless records and ensure 100% compliance over one year.
• Delivered strategic guidance and coaching on departmental restructuring initiatives, ensuring effective management of sensitive cases.

Human Resource Manager for multi locations with 250+ employees, while leading 2 direct reports. Deliver all aspects of HR, reporting to the General Manager. Employee of the month within the first 3 months.

• Proactively navigated and implemented compliance initiatives, demonstrating expertise in ESA, OHRC, OHSA, and AODA to maintain legal standards.
• Facilitated alignment of HR policies and programs with industry best practices to support continuous organizational and operational improvements.
• Facilitated investigations to resolve employee relations issues, achieving a 100% conflict resolution rate and promoting a positive work environment.
• Developed and executed initiatives that improved employee retention by 10% annually, contributing to a more stable and dedicated team environment.
• Assisted in organizing calibration and succession planning discussions for critical roles. Supported development of content for individual development plans. Participated in company-wide leadership development training sessions.
• Coordinated short-term and long-term disability management and return-to-work plans. Supported seamless transitions between full-duty and light-duty roles. Aimed to enhance employee well-being and reduce business disruptions.
• Implemented a structured tracking and verification process for HRIS updates, enhancing accuracy of employee data for payroll, benefits, and reporting.
• Oversaw annual salary review process for 250+ employees, guiding managers in remuneration panels with strategic recommendations and outcome analysis.
• Created training and development program for conflict resolution and mediated difficult conversations within teams to foster a positive culture.
• Facilitated robust partnerships with hiring managers and external stakeholders by proactively coordinating hiring needs, addressing operational challenges, and ensuring timely communication.
• Partnered with leadership to review HR policies related to performance management and succession planning, recommending enhancements that strengthened consistency, transparency, and alignment with organizational goals. Improvement management adoption and employee experience.
• Designed and executed social activities that contributed to a positive culture, with 85% of employees affirming workplace satisfaction.
• Developed and implemented first competency model for organization, engaging stakeholders in design and training to support talent management initiatives.
• Developed and optimized workforce utilization strategies, achieving a 60% reduction in resource consumption.

Supported the CEO and VP of Operations with process improvement, executive hires and organizational restructure projects. Supported 2 locations and led 2 direct reports.

• Assisted in managing full-cycle recruitment for up to 30 roles at once in a dynamic setting. Conducted 10-15 interviews daily to support hiring needs. Helped build and maintain strong talent pipelines for complex searches across multiple platforms.
• Formulated and executed comprehensive HR policies and procedures, including the inaugural company handbook.
• Spearheaded digital transformation by overhauling record-keeping system to enhance data tracking and management for over 20 years of files.
• Initiated a process improvement project in partnership with leadership to enhance the attendance program and discipline policy. Within 6 months we had 65 disciplines but helped leaders and employees identify gaps and improve.
• Reviewed and updated recruiting and hiring protocols to adhere to corporate policies and governmental regulations, providing legislative updates to CEO and VP of Operations.
• Managed responses to HR inquiries for a workforce of 350+ employees, ensuring clarity on policies, procedures, and recruitment processes.
• Designed and implemented comprehensive training initiatives to enhance employee knowledge on sexual harassment and health and safety, achieving a 100% completion rate.
• Streamlined onboarding process through implementation of an engaging orientation program, resulting in increased employee satisfaction.

Oversaw HR operations for a multi-location organization with 130+ employees. Acted as the sole HR representative for a family business, ensuring effective HR management.

• Led recruitment strategies to attract top talent and enhance workforce diversity.
• Developed and implemented employee training programs to improve performance and retention.
• Facilitated conflict resolution processes, promoting a positive workplace culture and employee engagement.
• Streamlined HR processes for increased efficiency with the use of HRIS systems.
• Facilitated resolution of employee disputes through effective conflict management strategies.
• Facilitated performance evaluations to enhance employee development and organizational effectiveness.
• Developed and implemented comprehensive employee handbook to establish organizational policies.