Christine Spiker Kelker
Tampa,FL
Summary
Proven leader in customer engagement and data-driven decision-making, I excelled at Cigna by driving client satisfaction and exceeding sales targets, landing in the top 1% of salespeople. My expertise in account management and relationship building has consistently enhanced brand positioning and product marketing, achieving significant results across diverse roles.
Overview
13
13
years of professional experience
Work History
Senior Product Advisor
Cigna
09.2022 - Current
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Managed a diverse portfolio of accounts, ensuring maximum alignment between client needs and available resources.
- Delivered exceptional support to clients during critical decision-making processes, leading to informed choices and increased trust in Cigna's products and services.
- Served as a trusted advisor to clients, leveraging extensive knowledge of Cigna's products to provide expert guidance on best-fit solutions.
Pharmacy Account Executive
Cigna
01.2018 - 10.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Recipient of Cigna's Gold Circle, top 1% of salespeople.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying Cigna's reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Health Engagement Partner
Cigna
11.2014 - 01.2018
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Program Manager
Florida Blue
10.2013 - 10.2014
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Wellness Coordinator
Florida League of Cities
06.2011 - 10.2013
- Collected and tracked information about participation and outcomes of individual programs.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
Education
Master of Science - Public Health
University of South Florida
Tampa, FLBachelor of Science - Exercise Science
University of South Florida
Tampa, FLSkills
- Customer Engagement
- Data-driven decision-making
- Product marketing
- Pricing strategy
- Brand positioning
- Account Management
- Customer Service
- Teamwork and Collaboration
- Customer Satisfaction
- Relationship Building
Timeline
Senior Product Advisor
Cigna
09.2022 - Current
Pharmacy Account Executive
Cigna
01.2018 - 10.2022
Health Engagement Partner
Cigna
11.2014 - 01.2018
Program Manager
Florida Blue
10.2013 - 10.2014
Wellness Coordinator
Florida League of Cities
06.2011 - 10.2013
Master of Science - Public Health
University of South Florida
Bachelor of Science - Exercise Science
University of South Florida
Similar Profiles
Diahanna BridgesDiahanna Bridges
Customer Service Representative at CignaCustomer Service Representative at Cigna
Rudee FriarRudee Friar
Customer Service Representative at CignaCustomer Service Representative at Cigna
Chasity CasonChasity Cason
Customer Service and Operations Analyst at CignaCustomer Service and Operations Analyst at Cigna
Tiffany LovatoTiffany Lovato
Customer Service Advocate at CignaCustomer Service Advocate at Cigna
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design