Summary
Work History
Education
Skills
Timeline
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Christine Stark

Las Vegas,PA

Summary

Dynamic hospitality professional with extensive experience at Rampart Casino, excelling in training and mentoring staff to enhance operational efficiency. Proven track record in delivering exceptional customer service and implementing process improvements that elevated guest experiences. Skilled in decision-making and complex problem-solving, fostering loyalty through personalized service.

Work History

Supervisor/ VIP Host

Rampart Casino
  • Supervised team operations to ensure compliance with gaming regulations and service standards.
  • Developed training programs for new staff to enhance performance and operational efficiency.
  • Monitored daily transactions and gaming activities to identify discrepancies and improve accuracy.
  • Implemented process improvements that streamlined workflows and enhanced guest experiences.

VIP Hospitality Host

Mohegan Sun Casino
  • Delivered exceptional guest experiences by anticipating needs and providing personalized service.
  • Coordinated VIP reservations and event planning to ensure seamless execution of high-profile gatherings.
  • Cultivated relationships with guests, enhancing loyalty through attentive service and engagement.
  • Collaborated with various departments to align services with guest preferences and expectations.

Call Center Supervisor

Palms Casino
  • Supervised team operations to ensure compliance with gaming regulations and service standards.
  • Developed training programs for new staff to enhance performance and operational efficiency.
  • Monitored daily transactions and gaming activities to identify discrepancies and improve accuracy.
  • Implemented process improvements that streamlined workflows and enhanced guest experiences.

Education

High School Diploma - High School Diploma

Mather High School
Chicago, IL
06.1992

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving

Timeline

Supervisor/ VIP Host

Rampart Casino

VIP Hospitality Host

Mohegan Sun Casino

Call Center Supervisor

Palms Casino

High School Diploma - High School Diploma

Mather High School

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Christine Stark