CHRISTINE STEWART
Proctorville,OH
Summary
Experienced worker with a background working in the public sector, good communication, problem solving and equality and diversity skills developed in a range of customer facing roles, now looking to utilise these skills in a similar fast paced, customer- focused role.
Overview
44
44
years of professional experience
Work History
Cashier, Floral Lead, Backup/lead Produce Clerk
Kroger
07.2020 - 09.2025
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Processed payments swiftly, maintaining high levels of customer satisfaction through attentive service.
- Trained new cashiers on company policies and procedures, promoting adherence to operational standards.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Contributed to team training sessions focused on improving sales techniques and product knowledge.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns
- FLORAL LEAD
- Ran the floral dept daily, ordering preparing products in dept. Floral arrangements l, balloon bouquets etc
- Staying on budgit so the department produces a profit to enable it to cover itself and make a profit.
- Keep a close eye on waste (shrink) stay within allowable specks.
- PRODUCE BACKUP
- Fill all product in all departments keep a close eye on quality and shrink to stay within budgit of the department. Orders had to be based on weekly sales. Profits etc..
- Acting lead in the department due to illness for the last 6 months of employment.
- Ordering all reports etc daily scans, cleaning schedules, employee hours etc.
- All orders had to be accounted for on each delivery day shortages had to be reviewed and sent in to get credits within 24 hours after delivery.
- Quality monitoring while stocking and continuously throughout the day to make sure bad product is it be ng missed.
- I had to give up my job due to a family illness in England but have since returned.
Housekeeping
Newton Hall & The Joiners
05.2018 - 2019
- Key Achievements:
- Working in a very fast paced 5 Star Wedding Venue and The Joiners.
- Able to work alone, unassisted and at a very high standard.
- Assist customers & co workers daily with a variety of tasks, concerns.
Housekeeping
Doxford Hall
03.2018 - 12.2019
- Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
- Collaborated with housekeeping staff to address any room issues or special requests from guests.
- Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
Counter Assistant : Deli, Shop Floor & Warehouse Stocker, Check Out Assistant
Sainsburys
02.2012 - 12.2013
- Key Achievements:
- Worked together as a team and unassisted comfortably to achieve all daily goals.
- Assisted customers on a daily basis I am always very cordial.
Kitchen Porter
RAF Boulmer
08.2006 - 10.2011
- Key Achievements:
- Worked together daily with a large team.
- Daily contact with RAF Personnel as well as various clients involved with daily smooth running catering department
- I was involved in food prep as well as cleaning duties.
Machine Operator
Black Diamond Cheese / Parmalat Canada
08.1981 - 07.2006
- Key Achievements:
- Operated several cheese wrapping machine over the years as well as class one general labour jobs.
- Very fast paced environment needing to make fast decisions to achieve production targets daily.
- Work as a team leader to solve production issues daily to benefit the companies production of various cheese products.
- Quality control was of very high standards.
Education
ECDL - Business ADMIN Level 1 & 2
Alnwick Adult Learning Centre
Alnwick, NorthumberlandGrade 12 Diploma - undefined
Quinte Secondary High School
Belleville, Ontario, CanadaSkills
- Technical Skills
- Learned various mechanical skills while working at Black Diamond Cheese
- Personal Skills
- I treat people with respect and speak to them the way I would like to be spoken to
- I am careful, patient and accurate with an eye for detail
- I have a very flexible approach to work, during my career at the request of management I have covered many additional shifts at many different sites often at short notice as a result of this the sections met all its customer requirements
PERSONAL INTERESTS
I enjoy walking both my husband and I travel a lot locally visiting all of our historic sites regularly., I love to decorate and refurbish furniture in my spare time. Also love spending time with friends and family.
Awards
I received the Presidential Award from Kroger Corporation. I accelled in the floral department meeting my daily goals for staying on budgit making it into the top 10 sales in our division. Also recognized with an additional award for customer service as a frantic customer needed an order last minute for graduation. I made a very nice lady matching boot and corsage last minute as she was desperate. Kroger awarded me with additional presidential award after sales recognition. One hundred dollar store presidential card and free kroger products including clothing etc... I met and received a personal handshake and awards from our local corporate leaders in our zone. It was nice to be recognized but I must say I wasn't expecting it as this sort of thing didn't happen apparently so I was told by other employees. Nevertheless I was very appreciative.
Timeline
Cashier, Floral Lead, Backup/lead Produce Clerk
Kroger
07.2020 - 09.2025
Housekeeping
Newton Hall & The Joiners
05.2018 - 2019
Housekeeping
Doxford Hall
03.2018 - 12.2019
Counter Assistant : Deli, Shop Floor & Warehouse Stocker, Check Out Assistant
Sainsburys
02.2012 - 12.2013
Kitchen Porter
RAF Boulmer
08.2006 - 10.2011
Machine Operator
Black Diamond Cheese / Parmalat Canada
08.1981 - 07.2006
ECDL - Business ADMIN Level 1 & 2
Alnwick Adult Learning Centre
Grade 12 Diploma - undefined
Quinte Secondary High School