Christine Swille
Green Bay,WI
Summary
Experienced claims Client insurance specialist, organized driven and adaptable with excellent planning and problem-solving abilities. Successful at managing high caseloads in fast paced work environment. I have over 4 years of work experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
De Pere, WI
11.2019 - Current
- Worked productively in fast moving work environment.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in depth understanding of insurance policies and procedures to give accurate recommendations to suit clients needs.
- Followed up with customer complaints, escalating complex issues to management for resolution.
- Answered over 50 customer or provider calls to articulate our products. Also supporting current policyholders.
- Documented customer experience and transactions for accurate records.
- Provided primary support for internal ans external customers.
Retail Sales Associate
Self Employed Services
Green Bay, WI
05.2017 - 11.2019
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
Customer Service Representative
Cellcom
De Pere, WI
02.2008 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and providing Frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Cosmetology Degree - Cosmetology
IBA College of Cosmetology
Green Bay, WISkills
- Interpersonal communication
- Coverage determination
- Conflict resolution
- Claims Investigation
- Decision making
- Skilled in Microsoft programs
- Insurance Claim reviewed
- Time management
- Data entry
- Understanding of medical terms
Timeline
Customer Service Representative
UnitedHealthcare
11.2019 - Current
Retail Sales Associate
Self Employed Services
05.2017 - 11.2019
Customer Service Representative
Cellcom
02.2008 - 05.2017
Cosmetology Degree - Cosmetology
IBA College of Cosmetology
Similar Profiles
Amanda EdmondsonAmanda Edmondson
Vice President, Network Management North Texas and Oklahoma at UnitedHealthcareVice President, Network Management North Texas and Oklahoma at UnitedHealthcare
Antoinette ThomasAntoinette Thomas
Short-Term Disability Case Manager at UnitedHealthcareShort-Term Disability Case Manager at UnitedHealthcare
Cahrizma RobinsonCahrizma Robinson
Claims Specialist at UnitedHealthcareClaims Specialist at UnitedHealthcare
DANA JOSEPHDANA JOSEPH
Case Coordinator at UnitedHealthcareCase Coordinator at UnitedHealthcare
DAVID XIONGDAVID XIONG
Anesthesia Technician at ThedaCare Orthopedic CareAnesthesia Technician at ThedaCare Orthopedic Care