Christine Thiebolt
Berryville,VA
Summary
Accomplished Service Manager known for optimizing workflow and ensuring exceptional customer service. Adept at contract negotiation and team coordination, committed to delivering operational excellence and fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Service Manager
Carr Fleet & Automotive Services
Chantilly, Virginia
01.2010 - 08.2026
- Managed daily operations of automotive service department efficiently.
- Proficient knowledge of both gas and diesel engines.
- Coordinated scheduling of services and repairs for customers effectively.
- Maintained inventory of parts and supplies for seamless operations.
- Assisted in resolving warranty claims between customers and manufacturers.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Scheduled preventive maintenance services according to manufacturer's recommendations.
- Managed monthly financial closing processes for accurate reporting and compliance.
- Processed Payroll weekly
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Broad Run High School
Ashburn06-1996
Skills
- Workflow management
- Process improvement
- Budget management
- Inventory management
- Contract negotiation
- Billing accuracy verification
- Customer service
- Effective communication
Timeline
Service Manager
Carr Fleet & Automotive Services
01.2010 - 08.2026
High School Diploma -
Broad Run High School