Christine Turmel
Merrimack,NH
Summary
Results-driven Operations Supervisor with a proven track record in performance monitoring and task delegation. Expertise in mentoring teams and implementing quality assurance measures that enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
CaLLogix Inc.
Bedford NH
11.2023 - Current
- Oversaw daily operations, ensuring adherence to quality standards.
- Monitored processes, reducing operational delays and increasing efficiency.
- Mentored team members, fostering skill development and enhancing performance.
- Performed Quality spot checks for accuracy.
Customer Service Specialist
CaLLogix Inc.
Bedford, NH
05.2013 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Implemented quality assurance measures to ensure service excellence and consistency across all support interactions.
- Provided feedback for new staff, fostering a knowledgeable team equipped to handle diverse customer needs.
- Collaborated with cross-functional teams to streamline processes, reducing response times and improving service delivery.
Education
High School Diploma -
Merrimack High School
Merrimack, NHSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Timeline
Operations Supervisor
CaLLogix Inc.
11.2023 - Current
Customer Service Specialist
CaLLogix Inc.
05.2013 - Current
High School Diploma -
Merrimack High School