Chrisy Tuttle
Customer Service
Tega Cay,SC
Summary
Experienced Healthcare Benefit Verification Specialist with excellent Customer focused skills, and superior written and verbal Communication and Research Skills. A proven track record of using excellent interpersonal, analytical, and organizational skills to succeed as a team player with attention to detail. Ability to work in a team environment or independently with high-quality work and self-motivation.
Overview
10
10
years of professional experience
Work History
Senior Benefit Verification Specialist
AmerisourceBergen
Remote Fort Mill SC
04.2018 - 05.2023
- Completed insurance benefit verifications for oral and injectable medications in a detailed and efficient manner
- Obtained prior authorization details for specific products and recorded critical prior authorization details in a centralized database
- Reviewed summary of benefits for accuracy and delivered a highly detailed benefit verification summary to site contacts and patients by phone and portal
- Researched billing and coding changes and successfully updated team standard operating procedures with updated coding and billing changes
- Developed and assisted in the design and implementation of team training materials for new team members while consistently remaining in the top 5% of the team.
Senior Reimbursement Counselor
AmerisourceBergen
Fort Mill SC Remote
01.2013 - 04.2018
- Processed patient assistance applications, handled high volume inbound and outbound customer and site program calls, verified patient insurance benefits, and obtained critical prior authorization details
- Assisted pharmacies with successful claims adjudication, analyzed and reported adverse events
- Evaluated customers for Co-Pay Assistance Programs and counseled on Co-Pay Assistance application processes
- Evaluated 340B Hospitals for program eligibility and assisted with bulk drug replacement by providing monthly replenishment of used products
- Data input of monthly product requests per hospital location, compiled and analyzed monthly reporting for client review
- Consistently ranked in the top 4% of the team on an ongoing basis
- Created and implemented team training manuals and provided team-wide training while remaining a top performer.
Education
Bachelor of Arts - Biological Sciences
University of North Carolina At Charlotte
Charlotte, NCSkills
- Healthcare Reimbursement
- Customer Service
- Microsoft Excel
- Data Entry
- Claims Review
- Prior Authorization
- Excellent ability to multitask phone and computing skills
- Professional Phone Skills
- Excellent Communication skills both oral and written
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Benefit Verification Specialist
AmerisourceBergen
04.2018 - 05.2023
Senior Reimbursement Counselor
AmerisourceBergen
01.2013 - 04.2018
Bachelor of Arts - Biological Sciences
University of North Carolina At Charlotte