Chiquita Baker

Chiquita is a highly skilled professional in insurance and customer service. She has experience and expertise in insurance products, benefits, premiums, enrollment guidelines, billings, and customer needs. She has worked in many roles analyzing documentation, facilitating communication between parties, and handling routine and complex issues. In her previous positions as a Senior Reimbursement Analyst at AbbVie Pharma and Appeals Coordinator at Healthcare Corporation of America, she provided subject matter expertise and top-notch customer service for both inbound and outbound customer calls. The focus was on achieving first-call resolution and ensuring customer satisfaction. She also provided offices with up-to-date plan forms, portals, and websites to facilitate processes like prior authorizations and appeal submissions. Chiquita was responsible for coordinating insurance billing, claims processing, and appeal filings. She kept meticulous records of all relevant information in the appropriate online systems and formats. Additionally, she helped patients navigate the often-complex world of insurance claims, explaining coverage, assisting with record-keeping, and clarifying the claims process. Furthermore, she proactively identified opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources. Chiquita was proficient in Microsoft Word and Microsoft Excel.