Johanny Capellan
Davenport,FL
Summary
To obtain a position as a Medical Assistant or Remote in a competitive medical facility to effectively collaborate with physicians, nurse practitioners, physician assistants, registered nurses and other health care providers to perform a variety of patient care activities utilizing all clinical skills Personable Health Coach with 1 years of experience helping 200 clients accomplish goals. Leverages in-depth knowledge of nutrition, movement and health conditions to guide clients in building better habits to foster new results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Coach Medical Assistant
Remote patient monitoring Cadence-Remote
09.2023 - Current
- Support delivery of health care to patients by performing a variety of activities and procedures which are prescribed by and performed under the direction of the Cadence Nurse Practitioner
- Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
- Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
- Help patients execute on their personalized care plans and goals, focusing on behavior modification, nutrition, physical activity, and self-management strategies
- Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
- Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.
United Healthcare Advocate
UnitedHealth Group-Florida
11.2022 - Current
- Provides world-class service, removing burdens and providing end-to-end resolution for members
- This includes, but is not limited to: Clinical support, financial decision support, behavioral support, claims consultation and more
- Providing a single member point of contact for highly appointed or dedicated UHC national or key account insurance plans
- Respond to consumer-specific inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health, and self-service options
- Problem own to resolution on behalf of member in real-time or through comprehensive and timely follow-up with member
- Educate members on the fundamentals and benefits of consumer-oriented healthcare issues to include managing their health and wellness so they can select the best benefit plan options and maximize benefit value from your health plan
- Advocate and intervene with care providers (physician offices) on behalf of the member to assist with appointment scheduling, billing concerns, and coverage determinations
- Assist the member with resolution as their advocate with outside providers
- Help members navigate uhc.com and other UnitedHealth Group websites or applications using remote desktop system capabilities
- Communicate and keep consumers informed through the means of their choice, ie phone calls, secure messaging, email or chat
- Investigate complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues
- Meet the performance goals established for the position in the areas of: conversation effectiveness, call quality, member satisfaction, first call Resolution, efficiency and attendance.
Certified Medical Assistant
Orlando Health (Pediatric Rheumatology)-Orlando, FL
10.2021 - Current
- Provided patient care under Physician administration
- Prepare patient for the visit obtaining vitals and setting room for provider
- I assist with Acupuncture and Joint injections
- Flu Vaccination during season
- Managing calls from patient, calling for lab results with Physician notes
- Work with the medication Pre-Authorization
- Schedule appointment occasionally, Chart prep for next day office visit
- Help physicians with scheduling IVIE (Infusion)
- During the time I work for Orlando health I'm been able to assist other specialty if need it some of the are; (Infections disease, Diabetes and endocrine, Neurosurgeon and Generics).
Certified Medical Assistant
Mercy Health Diabetes and Endocrine-Grand Rapids, MI
05.2018 - 08.2021
- Assist provider with patient needs
- Bring patient to the exam room, get vitals and update medical history, assist with Thyroid biopsy, Obtain patient sugar level and A1c, upload Insulin Pump (different brands) reports
- Patient's calls and admit in between patients.
MEDICAL ASSISTANT
CHERRY HELATH
09.2016 - 01.2018
- Greet patients, determine needs, and direct patients to exam rooms
- Manage clinic flow and assist providers with examination and procedures
- Enter orders for urine screens and monitor/read specimens
- Prepare specimens for transportation
- Utilize the Michigan Automated Prescription System (MAPS) to review controlled substance history for methadone clients
- Review medical records, prepare charts for visits, file patient information, and assist with other medical records responsibilities
- Take telephone messages, document in the chart, and carry out call backs as designated by the provider
- Performing EKG and Spirometry testing
- Vaccine administration
- Management vaccine inventory.
MEMBER
COMMUNITY HEALTH CORP
10.2015 - 09.2016
- Served over 900 hours and assisted more than 600 people over the course of 5 months
- Interpreted for Spanish Speaking patients at medical and dental appointments
- Assisted patients filling out forms
- Volunteer for several Community Organizations.
MEDICAL ASSISTANT
CLYDE PARK PEDIATRICS
01.2013 - 01.2014
- Register patients, complete and verify forms, and direct patients to exam rooms
- Manage clinic flow for assigned providers
- Assist with routine care and treatment of patients
- Take vital signs, administer immunizations, obtain lab specimens, perform tests (including vision, hearing, and hemoglobin), draw blood.
Education
High school diploma or GED -
Associate of Science - Medical Assisting
Everest Institute - Grand Rapids
Grand Rapids, MI03.2008
Skills
- CPT
- EHR
- ELECTRONIC HEALTH RECORDS
- HIPAA
- HIPPA
- Customer service
- Patient Care
- ICD-9
- Medical Records
- Phlebotomy
- Insurance Verification
- EMR Systems
- Experience Administering Injections
- Bilingual
- Vital signs
- Spanish
- English
- Health Education
- Nutritional knowledge
- Information Gathering
- Collaborative Teamwork
- Nutrition consultations
- Goal establishment and monitoring
- Nutrition
- Educational Materials Development
Certification
- CPR/BLS, 10/01/21, 10/01/23
- Certified Medical Assistant
- BLS Certification
Personal Information
- Relocation: Polk County, FL
- Title: MEDICAL ASSISTANT
Additionalinformation - Skillsandabilities
- Fully Spanish/English bilingual
- Microsoft Office, Microsoft word, and good computer skills.
- Great team player
- Have good attention and accuracy to detail
- Have an honest personality and very sociable attitude
- Excellent communication and people skills
- Organizational and responsible skills
- A willingness to work flexibly
- Knowledge in ICD-9 & ICD - 10, HIPPA & OSHA regulation
- Experience in EHR system
- Filling insurance Form
- Scheduling appointments
- Able to prepare patients for examination and medical procedures
- Proficient with computers (Microsoft Office) and NexGen Electronic Medical Record System
- Knowledgeable in ICD-9 & CPT designations and HIPAA guidelines
- Empathic with excellent interpersonal skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Health Coach Medical Assistant
Remote patient monitoring Cadence-Remote
09.2023 - Current
United Healthcare Advocate
UnitedHealth Group-Florida
11.2022 - Current
Certified Medical Assistant
Orlando Health (Pediatric Rheumatology)-Orlando, FL
10.2021 - Current
Certified Medical Assistant
Mercy Health Diabetes and Endocrine-Grand Rapids, MI
05.2018 - 08.2021
MEDICAL ASSISTANT
CHERRY HELATH
09.2016 - 01.2018
MEMBER
COMMUNITY HEALTH CORP
10.2015 - 09.2016
MEDICAL ASSISTANT
CLYDE PARK PEDIATRICS
01.2013 - 01.2014
High school diploma or GED -
Associate of Science - Medical Assisting
Everest Institute - Grand Rapids
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