Summary
Overview
Work History
Education
Skills
Timeline
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Christine Vallejos

Albuquerque,NM

Summary

Highly organized and compassionate Customer Service and Administrative Professional with over 5 years of experience supporting clients and patients in high-pressure environments. Skilled in managing multi-line phones, transcribing medical and legal content, and maintaining strict confidentiality. Adept at de-escalating calls, managing complex schedules, and using Microsoft Office tools. Passionate about delivering quality service and contributing to health and wellness outcomes in a team-driven setting.

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

6
6
years of professional experience
1994
1994
years of post-secondary education

Work History

Caregiver

Dennis Ramirez
07.2024 - 05.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Virtual Assistant

Vallejos Virtuals
01.2019 - 06.2024
  • Provided administrative and clerical support to multiple clients, including document drafting, professional correspondence, and transcription of recorded materials.
  • Managed a 6-line phone system, ensuring prompt, courteous service and detailed message delivery.
  • Scheduled meetings, managed calendars, and handled email communication on behalf of clients.
  • Maintained confidentiality of sensitive information related to both legal and medical matters.
  • Familiar with HIPAA practices and patient confidentiality requirements.
  • Demonstrated calm, clear communication in high-pressure situations and successfully de-escalated upset callers.

Education

High School Diploma -

New Futures School
Albuquerque, NM

Court Reporting Coursework - undefined

Metropolitan College of Court Reporting
Albuquerque, NM
01.2002 - 01.2004

Skills

Skilled in using Word, Excel, and Outlook effectively

Timeline

Caregiver

Dennis Ramirez
07.2024 - 05.2025

Virtual Assistant

Vallejos Virtuals
01.2019 - 06.2024

Court Reporting Coursework - undefined

Metropolitan College of Court Reporting
01.2002 - 01.2004

High School Diploma -

New Futures School

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Christine Vallejos