Shania Hicks
Richmond,TX
Summary
Led initiatives to analyze customer needs and implement customized solutions, resulting in enhanced customer loyalty. Championed the delivery of exceptional service in healthcare settings, leveraging a diverse background in sales and advocacy. Optimized operational workflows through proficient use of Microsoft Office applications. Aimed to transition into a nursing aide position that capitalizes on strong organizational skills and professionalism. Sought roles that present challenges and opportunities for advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Civitas Senior Living
Mesquite, TX
08.2025 - 12.2025
- Provided compassionate care and support to seniors, enhancing their daily living experiences.
- Assisted residents with personal hygiene and daily activities, ensuring comfort and dignity.
- Monitored health conditions and reported changes to nursing staff for timely intervention.
- Developed individualized care plans in collaboration with healthcare teams to meet resident needs.
- Implemented safety measures to ensure a secure environment for all residents, reducing incidents of falls.
- Fostered positive relationships with families, addressing concerns and facilitating open communication regarding care plans.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Receptionist
Mesquite Specialty Hospital
Mesquite, TX
05.2025 - 11.2025
- Managed patient check-in and registration processes efficiently.
- Coordinated appointment scheduling for multiple departments, optimizing workflow.
- Assisted in maintaining electronic health record systems, ensuring data accuracy.
- Addressed patient inquiries and concerns with professionalism and empathy.
- Monitored inventory of office supplies, facilitating timely replenishment orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Representative
AT&T
Holly Springs, Ms
02.2025 - 05.2025
- Bill pay, Cell phone retail, Insurance, Solving problems, Customer service
Assistant Track Coach / Teacher Assistant
Holly Springs High School
Holly Springs, Ms
11.2024 - 05.2025
- Training Kids, Leading, Teaching, Making decisions, Overcoming Obstacles, Paperwork, Problem solving
Consumer Advocate
Consumer Advocate ASI
06.2024 - 08.2024
- Ensure optimal level of transactions for customers and ensure absence of all issues, Prepare documents for customers and management and manage follow up, Provide support to managerial operations for customers, Develop training programs and ensure optimal level of performance for activities, Manage internal and external customer and provide necessary customer support, Administer all customer order, manage requests and resolve associate issues for customers, Monitor all customer inquiries and complaints and assist in effective resolution of same, Analyze customer issues, determine causes and initiate corrective actions, Coordinate with customer and ensure optimal level of customer services, Prepare records and monitor results of customer and associate departments, Prepare solutions and ensure retention of all customers and associate business, Analyze all issues of customers and new products and advocate appropriate resolutions from management, Ensure optimal level of customer services.
Sales Representative
Cricket wireless
Holly Springs, Ms
03.2024 - 06.2024
- Bill pay, cell phone retail, Insurance, solving problems
Loan Officer
Community choice financial
Louisville, Ms
10.2023 - 12.2023
- Making calls, Supervising, Loans, Printing, Fax machine, checks, solving problems
Sales Associate
S&J Beauty Supply
Holly Springs, Ms
07.2019 - 03.2023
- Customer Service, Inventory, Ordering, Stocking, Cashier
Pharmacy technician / pharmacy sales representative
Walmart pharmacy
Holly Springs, Ms
08.2022 - 02.2023
- Making calls, Filling, Scanning, Insurance, Printing label
Sales Associate / Cashier
Love's Truck Stop
Holly Springs, Ms
07.2021 - 09.2022
- Answering phones, Mail, Ordering, Inventory, Customer Service, Cashier
Education
Diploma - undefined
Holly Springs High School
Holly Springs, Ms01.2020
Skills
- Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined formatting techniques Improved user proficiency in document editing and formatting
- Achieved improved data accuracy and reporting efficiency through advanced use of Microsoft Excel Delivered comprehensive data analysis that informed strategic decisions Enhanced project outcomes by implementing effective spreadsheet solutions for team collaboration
- Administered Outlook tasks and appointments to ensure efficient workflow and project tracking
- Coordinated incoming and outgoing mail activities, ensuring accurate sorting and prompt dispatch
- Coordinated the selection and delivery of mobile phones, focusing on quality assurance and timely availability for sales
- Achieved improved document accessibility by optimizing filing systems Increased team productivity by facilitating timely access to essential records Strengthened compliance with organizational standards through diligent file maintenance
- Executed communication initiatives to ensure clarity and alignment among stakeholders
- Achieved successful project delivery by managing team dynamics and fostering collaboration Drove project completion ahead of deadlines through effective leadership and strategic planning Cultivated a results-oriented environment that prioritized quality and efficiency
- Analyzed data and trends to drive effective decision-making in organizational initiatives
- Conducted thorough listening sessions to gather insights and feedback from team members
- Achieved high guest satisfaction ratings through effective management of front desk activities Improved operational efficiency by implementing streamlined check-in and check-out processes Fostered positive relationships with guests to encourage repeat visits
- Achieved seamless communication by managing fax transmissions effectively Enhanced document flow by ensuring timely and accurate fax delivery Contributed to improved team productivity through efficient handling of fax requests
- Achieved improved document accessibility through effective scanning and organization Enhanced team productivity by optimizing file retrieval processes Fostered a collaborative environment to support scanning initiatives and equipment maintenance
Certification
- Pharmacy Technician
- Certified Nursing Assistant
- BLS Certified
- CPR Certified
Languages
English
Personal Information
Title: Sales Associate
Timeline
Caregiver
Civitas Senior Living
08.2025 - 12.2025
Receptionist
Mesquite Specialty Hospital
05.2025 - 11.2025
Sales Representative
AT&T
02.2025 - 05.2025
Assistant Track Coach / Teacher Assistant
Holly Springs High School
11.2024 - 05.2025
Consumer Advocate
Consumer Advocate ASI
06.2024 - 08.2024
Sales Representative
Cricket wireless
03.2024 - 06.2024
Loan Officer
Community choice financial
10.2023 - 12.2023
Pharmacy technician / pharmacy sales representative
Walmart pharmacy
08.2022 - 02.2023
Sales Associate / Cashier
Love's Truck Stop
07.2021 - 09.2022
Sales Associate
S&J Beauty Supply
07.2019 - 03.2023
Diploma - undefined
Holly Springs High School