Christine Vandenberg
Appleton
Summary
Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Demonstrated history of developing individualized benefits plans that meet clients' needs while cutting costs. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Enrollment Center Agent
First Consilium, LLC
11.2023 - Current
- Advised customers about health insurance plans on the marketplace and assisted customers in determining best health insurance plan for their needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Benefits Consultant/Sales Agent Representative
Aflac
10.2002 - 10.2023
- Managing and building relationships with clients to secure customer satisfaction and repeat business.
- Developing and maintaining comprehensive understanding of products ane services and ensure meeting the clients needs efficiently and effectively through good communication and inquiries informing them of new programs, technology and services available.
- Retaining excellent client satisfaction ratings through outstanding service delivery.
- Assisting policyholders with claims quickly and efficiently following through to completion.
- Recommending complementary services and programs to clients providing value and protection.
- Educating, informing and consulting employees on their benefit offerings.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
Education
BBA - Information Technology
University of Wisconsin - Oshkosh
Oshkosh, WI05.1988
Skills
- Strong Work Ethic
- Self Motivated
- Team Player
- Time Management
- Product and Service Knowledge
- Client Needs Assessment
- Prospecting Skills
- Drive to Succeed
Accomplishments
- Ranked #1 in most premium sold in Green Bay/Appleton Region for 18 years and top 5 in the State of Wisconsin for 15 years with Aflac.
Certification
- Health and Life Licenses - October 2002 to Present in WI, FL, IN, MI, NC, PA
Timeline
Enrollment Center Agent
First Consilium, LLC
11.2023 - Current
Benefits Consultant/Sales Agent Representative
Aflac
10.2002 - 10.2023
BBA - Information Technology
University of Wisconsin - Oshkosh
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