Christine VanWagenen
Eugene,OR
Summary
Utility professional with vast experience in customer care, project management and utility practices. Demonstrated ability to build strong partnerships and deliver outstanding customer service. Strengths include excellent communication styles, honestly, full ownership, dedication to quality work.
Overview
31
31
years of professional experience
Work History
Project Manager 3
Puget Sound Energy
Olympia, Washington
09.2017 - 10.2026
- Completed increasingly complex projects on time, ensuring client satisfaction and project goals were met.
- Identified project scope issues and proposed solutions to ensure deadline adherence and project quality.
- Managed multiple concurrent projects, delivering results within established timeframes and maintaining stakeholder engagement.
- Managed daily workflow effectively while requiring little oversight.
- Maintained excellent communications with both internal and external customers.
- Ensured company compliance by maintaining records of project documents and sensitive information.
- Responded to emergency/outage situations to support operational continuity.
Construction Services Lead
Puget Sound Energy
Tacoma, Washington
04.2004 - 09.2017
- Resolved escalated customer issues through effective communication and problem-solving skills.
- Addressed escalations in-person, by phone, or email.
- Provided daily support and coaching to new and existing call center agents in regard to customer inquiries, protocols and procedures.
- Contributed to daily service levels to ensure efficient operations and customer satisfaction.
- Partnered daily with supervisors to support consistent communication of department messaging related to service levels, workloads, and department objectives.
- Updated and presented department training materials for new hires in onboarding process.
- Collaborated on special projects initiated by management.
Customer Service Representative 2
Puget Sound Energy
Bellevue, Washington
11.1995 - 03.2004
- Handled incoming calls regarding billing questions, disputes, and high bill inquiries, achieving prompt resolutions that enhanced customer satisfaction.
- Resolved escalated calls with professionalism and empathy, fostering positive customer relationships.
- Processed service orders for meter check reads, service calls, and emergency services to ensure timely service delivery.
- Provided payment information and facilitated credit arrangements based on company credit policy.
- Documented customer interactions in the CRM system accurately and promptly.
- Trained new hires on call handling procedures and company policies, enhancing team readiness and service quality.
- Provided support to emergency services for effective outage restoration.
Education
Bachelor of Arts - German Language And Literature
Central Washington University
Ellensburg, WA06-1994
References
- Ryan Walsh- Supervisor/Work reference. Office 253-245-0798 Desk 360-570-6833 Ryan.Walsh@pse.com
- Shannon Tincknell- Work reference. Office 253-303-1638 Personal 206-851-8090 Shannon.tincknell@PSE .com
- John Plair- Personal reference. Cell 360-402-8198 johnplair@gmail.com
Scholarship
- Recipient of Congress-Bundestag Scholarship 1988-1989
Timeline
Project Manager 3
Puget Sound Energy
09.2017 - 10.2026
Construction Services Lead
Puget Sound Energy
04.2004 - 09.2017
Customer Service Representative 2
Puget Sound Energy
11.1995 - 03.2004
Bachelor of Arts - German Language And Literature
Central Washington University