Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Uber/Lyft Driver
Uber/Lyft
05.2017 - 04.2019
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule for passengers.
Achieved safe driving records by consistently following traffic rules and regulations.
Maintained a 5 star rating
Customer Service Representative
Nothing Bundt Cakes
03.2013 - 06.2016
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Owner/Manager
Upper Crust Pizza Company
03.2010 - 06.2012
Managed day-to-day restaurant operations both in front of house and back of house.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the restaurant.
Developed and maintained strong relationships with customers resulting in repeat business and referrals.
Hired trained, and managed a high-performing team of employees dedicated to achieving restaurant goals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.