Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christine Wasilak

Lehigh Acres,FL
Christine Wasilak

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
years of professional experience

Work History

Xfinity

Customer Service Representative
01.2023 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Wawa

Customer Service Associate
11.2021 - 12.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Clearswim

Receptionist
03.2019 - 10.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Brick Township High School
Brick Town, NJ

College Prep
06.1999

Skills

  • Brand Representation
  • Product Promotion
  • Customer Service
  • Multi-Line Phone Talent

Timeline

Customer Service Representative

Xfinity
01.2023 - Current

Customer Service Associate

Wawa
11.2021 - 12.2022

Receptionist

Clearswim
03.2019 - 10.2021

Brick Township High School

College Prep
Christine Wasilak