Streamlined the process of receiving new shipments by organizing merchandise efficiently according to size, style, and color-expediting inventory management tasks.
Enhanced store sales by creating visually appealing merchandise displays that showcased current trends and seasonal styles.
Developed client relationships for long-term loyalty through attentive service and understanding of individual style preferences.
Managed returns/exchanges efficiently while adhering to company policies-ensuring continued customer satisfaction.
Team Leader, Sales Operations
Building Lives For Better Future
03.2024 - 10.2024
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Conducted regular performance evaluations for individual team members, providing constructive feedback and coaching as needed.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inbound and Outbound Warehouse Associate
Amazon
06.2024 - 10.2024
Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
Maintained accurate records of all warehouse activities including shipments received or sent out adhering to documentation requirements.