Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Orlando Baez

Katy,TX

Summary

Personable and dedicated worker with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Style Specialist

Banana Republic
Dallas, Texas
01.2022 - 01.2024
  • Assisted customers with selecting clothing, shoes and accessories that suited their individual style preferences.
  • Developed visual merchandising strategies to maximize store sales.
  • Organized seasonal fashion displays and window designs to increase customer engagement.
  • Provided personalized styling advice based on customer needs and budget considerations.
  • Analyzed store performance data to identify trends in consumer buying habits.
  • Trained new employees in proper customer service techniques and styling tips.
  • Researched emerging fashion trends to inform purchasing decisions for the store's merchandise selection.
  • Communicated regularly with design teams about upcoming fashion releases.

Assistant Store Manager

Berripop Frozen Yougurt
Katy, TX
01.2019 - 02.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Cashier Floor Supervisor

Harvest Market Natural Foods
Katy, Texas
04.2016 - 12.2019
  • Ensured that cashiers performed their duties in accordance with company policy and procedures.
  • Supervised and trained new cashiers on register operations, customer service, and POS software.
  • Monitored the daily activities of each cashier to ensure accuracy and efficiency.

Education

Some College (No Degree) - AAS in Nursing

Lone Star College System
Spring, TX

Skills

  • Multi-Task Management
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Positive and professional
  • Customer Service
  • Staff Training
  • Researching
  • Customer consulting
  • De-Escalation Techniques
  • Problem Resolution
  • Store maintenance
  • Project management abilities
  • Critical Thinking
  • Adaptive team player
  • Complaint Handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Style Specialist

Banana Republic
01.2022 - 01.2024

Assistant Store Manager

Berripop Frozen Yougurt
01.2019 - 02.2021

Cashier Floor Supervisor

Harvest Market Natural Foods
04.2016 - 12.2019

Some College (No Degree) - AAS in Nursing

Lone Star College System

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Orlando Baez