Torrin Brokaw
21495 Kenyon Ave,FL
Summary
Dynamic Style Specialist at Target with a proven track record in enhancing customer satisfaction through personalized consultations and trend analysis. Skilled in visual merchandising and fostering client relationships, I excel in delivering compassionate care and maintaining confidentiality, ensuring a positive shopping experience
Overview
15
15
years of professional experience
Work History
Style Specialist
Target
Port Charlotte, FL
12.2025 - Current
- Developed and executed personalized styling consultations to enhance customer shopping experiences.
- Analyzed fashion trends and curated product selections to align with target demographics.
- Trained team members on merchandise presentation and visual merchandising standards.
- Fostered relationships with customers to build loyalty and drive repeat business.
- Collaborated with cross-functional teams to optimize inventory management and product displays.
- Implemented strategic initiatives that improved overall store aesthetic and brand alignment.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure a positive shopping experience.
- Increased customer satisfaction by providing personalized fashion advice and styling recommendations.
- Maintained a clean and organized store environment, ensuring optimal presentation standards were met at all times.
Personal Care Assistant
Shirley’s Angels
Brevard, NC
04.2018 - 11.2025
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted clients with mobility and personal hygiene, fostering independence and self-esteem.
- Maintained accurate records of client progress and care plans, enhancing communication with healthcare teams.
- Implemented individualized care strategies based on client needs, improving overall satisfaction and well-being.
- Trained new staff in best practices for personal care, promoting consistency in service delivery.
- Collaborated with families to address concerns and preferences, strengthening support networks for clients.
- Monitored client health status and reported changes to healthcare professionals promptly, ensuring timely interventions.
- Developed engaging activities tailored to client interests, enhancing social interaction and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assistant Property Manager
Mountain Home Management
Brevard, NC
04.2015 - 10.2025
- Managed maintenance requests, ensuring timely resolution and adherence to property standards.
- Assisted in budget preparation by tracking expenses and identifying cost-saving opportunities.
- Streamlined lease administration processes, improving document accuracy and compliance with regulations.
- Coordinated tenant communications to enhance resident satisfaction and address concerns promptly.
- Oversaw vendor relationships, negotiating contracts for services while maintaining quality standards.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Certified Pharmacy Technician
Walgreens
Brevard, NC
08.2011 - 02.2015
- Processed and filled prescriptions accurately to support patient needs.
- Assisted pharmacists in managing medication inventory and ensuring stock levels.
- Educated customers on proper medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy workspaces for efficiency.
- Collaborated with healthcare providers to verify prescription information and dosage.
- Implemented safety protocols for handling medications to minimize errors.
- Trained new staff on pharmacy procedures and customer service standards.
- Contributed to process improvements that enhanced workflow efficiency in pharmacy operations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Education
Medical Coding And Billing - Medical Coding And Billing
DeVry Education Group
Deerfield, IL11.2024
Pharmacy Technician - Pharmacy Technician
Walgreens
Johnson City, TN04.2012
High School Diploma -
The Academy
Port Charlotte, FL05.2004
Skills
- Customer service
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Patient assessments
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
Timeline
Style Specialist
Target
12.2025 - Current
Personal Care Assistant
Shirley’s Angels
04.2018 - 11.2025
Assistant Property Manager
Mountain Home Management
04.2015 - 10.2025
Certified Pharmacy Technician
Walgreens
08.2011 - 02.2015
Medical Coding And Billing - Medical Coding And Billing
DeVry Education Group
Pharmacy Technician - Pharmacy Technician
Walgreens
High School Diploma -
The Academy