Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christinea Ball

Hamburg

Summary

Dynamic professional with a proven track record at Dollar General, excelling in retail operations and customer service. Skilled in inventory control and staff supervision, I enhance customer experiences and drive team performance. Committed to fostering a positive environment, I implement effective strategies that elevate store efficiency and client satisfaction.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Dollar General
Hamburg, NY
01.2023 - 02.2026

Daily operations and oversee inventory. Check in vendors, customer service and cash register

  • Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
  • Trained and developed new team members on company policies and procedures.
  • Monitored inventory levels, conducting audits to maintain stock accuracy and availability.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Direct Support Professional

Rivershore
Lewiston, NY
04.2004 - 08.2017
  • Facilitated daily living activities to enhance client independence and quality of life.
  • Developed personalized care plans in collaboration with interdisciplinary teams to ensure comprehensive support.
  • Monitored client behavior and progress, documenting changes to inform care strategies effectively.
  • Implemented recreational and therapeutic activities to promote social interaction and engagement among clients.
  • Trained new staff on best practices for client care and safety protocols, fostering team competency.
  • Advocated for client needs during meetings with families and service providers to ensure appropriate resources are available.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Education

High School Diploma -

LaSalle Senior High School
Niagara Falls, NY
06-1998

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Stock management

Timeline

Assistant Store Manager

Dollar General
01.2023 - 02.2026

Direct Support Professional

Rivershore
04.2004 - 08.2017

High School Diploma -

LaSalle Senior High School