Christine C. Inglee

● Performed record-keeping, data entry, and database management for vital school and student information.
● Optimized calendar management for principals by scheduling appointments while considering priorities and minimizing conflicts.
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
● Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Maintained email servers and database applications for 1,000 customers
• Performed email data migrations for over 300 accounts from MS Outlook to Lotus Notes
• Developed user training material for new email system
• Provided comprehensive training to internal and off-site users on Lotus Notes email

• Customer support for email archive and compliance software
• Maintained customer communication and case ownership throughout case life cycle
• Reproduced customer software issues in-house, logged bug reports in engineering's defect tracking system
• Responded to support requests from end users and performed root cause analyses

• Served as primary point of contact for support relating to owned solutions and products
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped test and report bugs on new release of software versions
• Developed and supported in-house applications including CRM, expense, and vacation databases.

• Installed, trained, and supported, company's new CRM software,
• Implemented code change requests
• Maintained email and database systems, supporting over 8,000 domestic and international email users
• Promoted to Lead Administrator after two years, supervising a team of three
• Promoted after third year to Developer position, responsible for creating and testing databases for various business units
• Recipient of two On-the-Spot Awards for Outstanding Performance.