Christine E. Matten

• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.

• Successfully handles 100+ calls for orders and or product questions. • Recommends services such as up selling additional products and warranties. Directly investigates customer complaints and concerns regarding quality specifications and delivered conditions of products. • Receives payment and credit authorization verbatim. Provide technical services to customers relating to use, operation and maintenance of products.

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
• Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.