Mckaila Cunningham
Melissa
Summary
Experienced customer service professional with 2+ years of experience and a minor in communications. Strong foundation in effectively interacting with clients. Thrives in challenging situations and adept at finding solutions to complex problems. Possesses a natural ability to quickly learn and adapt to new software and systems. Dedicated to providing exceptional service and passionate about continuous growth. Valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
LCP Transportation LLC
02.2024 - Current
- Serving as the main point of contact for clients, answering their questions
- Resolving problems pertaining to scheduling rides, pickup times, ETA's and cancellations & etc
- Making that I am exceeding client satisfaction through efficient communication and problem-solving techniques
- Frequently managing incoming calls, emails, or chat conversations while keeping thorough records of client interactions, this role demands excellent communication, empathy, and the capacity to use customer support platforms in order to provide a satisfying client experience
Customer Service Representative
MHS MEDICAID
01.2023 - 02.2024
- In my role I was responsible for responding to inquiries, addressing problems, and disseminating information regarding healthcare policies, services, PCP changes etc
- Also, navigating members through billing issues/ updating billing information & service complaints
Customer Service Representative
Anthem Blue Cross BlueShield
03.2020 - 01.2023
- Respond to consumer inquiries and concerns
- Address client grievances and billing concerns
- Help clients comprehend the coverage of their policies
- Assist clients in submitting claims
- Work with healthcare providers to confirm your eligibility
- Maintain and update insurance documentation
Education
College education - Business Administration
Indiana Tech
Fort Wayne, IN02.2025
High school diploma -
21St Century Charter School Of Gary
Indianapolis, IN05.2019
Skills
- Leadership
- Customer Service
- Communication skills
Timeline
Customer Service Representative
LCP Transportation LLC
02.2024 - Current
Customer Service Representative
MHS MEDICAID
01.2023 - 02.2024
Customer Service Representative
Anthem Blue Cross BlueShield
03.2020 - 01.2023
College education - Business Administration
Indiana Tech
High school diploma -
21St Century Charter School Of Gary
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