Stephan Gonzales
Akron,Ohio
Summary
Customer service associate with 20 years of experience providing friendly and efficient service to customers while maintaining an organized and efficient office environment. Experienced with processing and optimizing workflow efficiency. Utilizes strong organizational skills and attention to detail to maintain compliance and accuracy. Knowledge of data management techniques and quality assurance protocols.
Overview
13
13
years of professional experience
Work History
PIP Processor
Allstate Insurance
Hudson, OH
05.2017 - 10.2024
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed documentation for accuracy, identifying discrepancies to enhance claim processing time.
- Assisted in training new team members on claims handling procedures and software tools.
- Utilized claims management systems to track and manage claim statuses effectively.
- Led initiatives to streamline claims processing workflows, resulting in enhanced operational efficiency.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
Dispatcher
The Salvation Army
Akron, Ohio
01.2012 - 05.2017
- Coordinated transportation logistics for customer pick ups across multiple locations.
- Communicated effectively with team members to ensure timely dispatch of resources.
- Assisted in troubleshooting transportation issues to maintain operational efficiency.
- Implemented route optimization strategies to enhance pick up timelines.
- Communicated with drivers and personnel to coordinate timely pick up of goods and materials.
Education
High School -
Heights High School
Cleveland Heights, OH06-1983
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- Microsoft excel
- Attention to detail
- Teamwork and collaboration
- Data entry experience
- Multitasking and organizing
- Quality control
Timeline
PIP Processor
Allstate Insurance
05.2017 - 10.2024
Dispatcher
The Salvation Army
01.2012 - 05.2017
High School -
Heights High School