Christine L. Verrochi
Territory Manager
Summary
Dynamic Territory Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Skilled in both residential & commercial new construction and remodeling projects. Excellent interpersonal and time management skills, focusing on delivering results.
Overview
14
14
years of professional experience
Work History
Regional Dealer Territory Manager
Mechoshade
Cohasset, MA
11.2022 - Current
- Develops relationships with senior level management at commercial developers and architectural firms, influencing major project specifications.
- Responsible for tracking projects through the convoluted spec, bid, and award process, calling on relevant decision makers, strategizing with commercial dealers and acting as Project Manager on customized or ETO projects.
- Manages, trains and expands dealer base per New England and upstate New York territories to fill gaps within the market.
- Initiates regular, in person interactions with certified dealer/installers and general contractors to expand product awareness, drive sales, and increase YoY spend.
- Facilitates project specification for automation, SolarTrac and PoE projects, working alongside Tech Sales and Automation department to deliver support and success throughout project lifetime.
- Exceeds sales goals each quarter by establishing successful dealer relationships, building rapport and maintaining consistent communication.
Account Manager
Visual Comfort
Boston, MA
04.2021 - 11.2022
- Responsible for new business development and account management of top tier A&D accounts, with the goal of developing partnerships to maximize sales growth and market share, successfully increasing sales by 54.5% YoY.
- Hosted events including lunch & learns and product demonstrations in both a showroom and field setting, informing customers on service and product offerings to help increase product knowledge, overall project spend, repeat and new business, building and strengthening long-lasting client relationships.
- Performs frequent job site visits to uncover new business, developing architectural recessed and decorative lighting plans, collaborating with various stakeholders to create a cohesive design that is seamless from specification to installation.
- Recognized as a top salesperson in the company, consistently closing within the top 5 Northeast Account Managers every month, and for the entire company December 2021.
B2B – Customer Success Manager
Wayfair
Boston, MA
07.2020 - 04.2021
- Managed Customer Success team responsible for top-tier, complex commercial accounts that require services above and beyond typical Wayfair offering, including Wayfair's highest earning B2B account, estimated worth $18M over 3-years.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coordinated with product vendors, interior designers, and various internal stakeholders to develop curated selection of commercially-rated goods, suitable for our Property Management & Government accounts.
- Worked as liaison between vendor and internal stakeholders, analyzing and utilizing data to influence growth and uphold operational standards.
- Responsible for establishing and building customer relationships to promote customer retention, loyalty, and maintain customer satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Enterprise Account Manager - B2B
Wayfair
Boston, MA
10.2018 - 07.2020
- Worked in group selling model to consistently meet a $1M+ quarterly quota for top Property Management firms, helping furnish commercial high rise offices and condominiums.
- Coordinated with interior designers to provide customers with extensive design proposals and product sourcing offerings to fulfill customer needs within strict deadlines and budgets of up to $200K.
- Recognized as top Account Manager for commercial accounts, consistently exceeding weekly metrics in orders, quotes and various KPI's.
- Drove creative process solutions to streamline the selling experience, offering self-service sales opportunities to established customer base.
- Cultivated relationships with key vendors to develop special pricing for Property Management accounts.
- Winner of Wayfair's "The People's Champion" Award in 2019
Assistant Manager - Merchandising
Wayfair
Boston, MA
10.2017 - 10.2018
- Developed in-depth analyses utilizing customer feedback channels, raw data and competitor insights to drive catalog improvements and create a best-in-class experience for customers.
- Worked cross-functionally with various stakeholders to leverage site changes & technological process improvements based on provided analyses.
- Served as knowledge expert in the décor & textile categories.
- Managed 100+ person offshore team responsible for organizing customer feedback, allowing in-house insights team to execute analyses.
Specialist Operations Analyst - Merchandising
Wayfair
Boston, MA
03.2017 - 10.2017
- Utilized insights from customer return comments to understand what customers are looking for and determined how to fill those needs through selection improvement and merchandising enhancements.
- Collaborated with cross-functional counterparts to align and execute department goals.
- Designed plans to improve operations and implemented changes to systems for overall organization, while managing and communicating with offshore team to execute successfully.
- Top performing site-merchandiser, consistently at the top of weekly performance metrics.
Merchandising Analyst
Wayfair
Boston, MA
12.2015 - 03.2017
- Initiated and managed project to track top returned SKUs and streamlined the process resulting in a reduction of return rates.
- Executed quality assurance processes to ensure high SKU quality on our website for our customer.
- Drove cross-functional projects to achieve departmental goals.
- Utilized specialized software to capture company data and report metrics including SQL to improve overall daily sales catalog SKU quality.
- Recognized as the subject matter expert with technical issues and provided frequent updates and solutions to our team.
Patient Services Coordinator
Melrose Wakefield Oral Surgery
Melrose, MA
12.2013 - 12.2015
- Efficiently coordinated with referring doctors to execute proper treatment plans to yield the best patient outcomes.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Submitted electronic dental and medical insurance claims and explained breakdown of benefits to patients effectively.
- Created a calm and inviting atmosphere to ensure patient comfort and care in a high-volume practice.
- Acknowledged for explaining procedure techniques and alternate treatment options to patients with an effective style.
Accounting Assistant
Unisource Management Corporation
Hudson, MA
07.2012 - 11.2013
- Responsible for job costing analysis and revenue production roll-up reports.
- Responsible for recruiting, hiring and onboarding subcontractors for national project management jobs.
- Acted as a liaison and problem solver between subcontractor and project managers.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Accounting & Marketing Intern
Unisource Management Corporation
Hudson, MA
04.2010 - 01.2011
- Responsible for accounting tasks including accounts receivable and payable utilizing the Mass 90 system.
- Generated new sales by conducted outgoing cold phone calls to potential commercial clients within multiple target market segments including office parks, apartment communities, retail centers, shopping malls and medical facilities.
- Contributed to mock-ups, email campaigns, and social media content.
Education
Bachelor of Arts - Business Administration
Saint Anselm College
Manchester, NH 09.2008 - 05.2012
Skills
MS Office
Teambuilding
Critical Thinking
Analytical problem solver
Direct sales
Business development and planning
Sales Reporting
Review of contracts
Accomplished manager
New Business Development
Coaching and mentoring
Sales processes
B to B sales
Account management
Sales presentations
Strategic planning
Territory Management
Strategic account development
SQL analytics
Organization and Time Management
Flexible and Adaptable
Timeline
Regional Dealer Territory Manager
Mechoshade
11.2022 - Current
Account Manager
Visual Comfort
04.2021 - 11.2022
B2B – Customer Success Manager
Wayfair
07.2020 - 04.2021
Enterprise Account Manager - B2B
Wayfair
10.2018 - 07.2020
Assistant Manager - Merchandising
Wayfair
10.2017 - 10.2018
Specialist Operations Analyst - Merchandising
Wayfair
03.2017 - 10.2017
Merchandising Analyst
Wayfair
12.2015 - 03.2017
Patient Services Coordinator
Melrose Wakefield Oral Surgery
12.2013 - 12.2015
Accounting Assistant
Unisource Management Corporation
07.2012 - 11.2013
Accounting & Marketing Intern
Unisource Management Corporation
04.2010 - 01.2011
Bachelor of Arts - Business Administration
Saint Anselm College
09.2008 - 05.2012