Excel
Charlie Sutherland
Manufacturing Rep
Grand Ledge,MI
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated PS/LT and TBR expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 8-year career in tire and service sectors. Successfully applying customer service and negotiation in busy business environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Territory Dealer Manager
Bridgestone
Grand Ledge, Michigan
11.2019 - Current
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Worked with over 20 Dealer locations and over 50 dealer teammates
General Manager
Firestone Complete Auto Care, BSRO
Rockford, IL
09.2016 - 10.2019
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Received superior customer service satisfaction scores for 2 years consecutively .
Professional Service Manager
Firestone Complete Auto Care
Janesville, WI
09.2015 - 01.2016
- Worked with customers to educate and inform on automotive products and delivered effectively year over year growth .
- Oversaw team of service professionals focused on automotive repair.
- Maintained team productivity 110%vs PY YTD and quality of service by establishing and maintaining clear benchmarks.
Territory Manager
Young Entrepreneurs Across America
Rockford, IL
09.2006 - 05.2008
- Developed brand expansion initiatives, including sales, marketing, advertising campaign and P&L commitments.
- Developed and presented talks on available products and services that could meet current needs.
- Oversaw $60,000 in production and gross profited over $14,0000
Education
Bachelor of Science - Ag Business
Illinois State University
Normal, IL 09.2007 - 05.2011
Bachelor of Science - Animal Science
Illinois State University
Normal, IL 09.2007 - 05.2011
Skills
Negotiation
Business Development
Customer Service
Business planning
Client Relationships
Multitasking abilities
Adaptability
Conflict resolution
MS Office
Additional Information
- Performance Under Pressure Award- Young Entrepreneurs Across America
Software
Powerpoint
Outlook
Teams
Interests
Traveling
Technology
Community Improvement
Collegiate Paintball National Champion
Lead line 3 for the 2009 Illinois State Redbirds NCPA Champions
Timeline
Territory Dealer Manager
Bridgestone
11.2019 - Current
General Manager
Firestone Complete Auto Care, BSRO
09.2016 - 10.2019
Professional Service Manager
Firestone Complete Auto Care
09.2015 - 01.2016
Bachelor of Science - Ag Business
Illinois State University
09.2007 - 05.2011
Bachelor of Science - Animal Science
Illinois State University
09.2007 - 05.2011
Territory Manager
Young Entrepreneurs Across America
09.2006 - 05.2008