Christion Edwards
Port Allen,LA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
Work History
IT Technician
Exxon Mobil (iron Systems Contract)
01.2025 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Support, manage, optimize, and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
- Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirement and automation.
- Ensure that each desktop device is installed with the appropriate desktop image.
- Manage desktop device (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
IT Technician
Honeywell
07.2024 - Current
- Company Overview: Iron System Services contract
- Manage IT infrastructure, enhancing operational efficiency and user experience
- Implement system upgrades, resolving complex IT challenges with creative solutions
- Troubleshoot hardware/software issues, identifying technological advancement opportunities
- Streamline processes for measurable performance improvements in system operations
- Software, app, and desktop installations
- Performed PC hardware, software and OS upgrades
- Provision new and replacement phones on VoIP phone system
- Support A/V and wireless infrastructure
- Provide comprehensive end-user support via Service Now, resolving hardware and software issues promptly to minimize downtime and boost productivity
- Iron System Services contract
Tier 1 Service Desk TECHNICIAN (remote work)
Sparkhound
12.2023 - Current
- Installed computer systems in hospital environments, ensuring seamless integration and functionality
- Deployed and configured software applications to enhance operational efficiency within hospital settings
- Facilitated DUO Token activation for mobile devices, ensuring secure access to hospital systems
- Administered password changes and unlocked accounts remotely via Active Directory, maintaining system security and accessibility
- Executed modifications to patient charts through Epic, ensuring accuracy and compliance with regulatory standards
- Proficient in training new personnel on established work procedures, fostering a knowledgeable and competent workforce
- Contributed to office consolidation efforts, aiding users in adapting to changes and optimizing productivity
- Managed ticketing system operations, including escalation of requests, thorough documentation, and provision of support through uploaded screenshots
- Utilized Citrix Directory to assist users in retrieving data and accessing necessary icons, enhancing user experience and workflow efficiency
- Granted user access to Epic and Remote Desktop for specific machines, ensuring appropriate permissions and security protocols were maintained
IT analyst 1
Insight Global
02.2023 - 11.2023
- Company Overview: State of Louisiana Contract
- Assisted with the asset management in the OTS Warehouse
- Assisted with inventory of leases and purchased devices of state agencies
- Unpack, configure, and image servers, desktops and laptop computers
- Created spreadsheets for accuracy of number counts for equipment
- Handled upkeep of inventory for equipment
- Assisted with imaging of statewide assets prior to shipping & delivery
- State of Louisiana Contract
Process Operator
Riverland Industries
06.2021 - 01.2023
- Operating and monitoring the industrial processes and equipment that a plant uses to refine or produce materials
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
- Inspected final products to assess compliance with quality standards
- Documented production information via daily log system
Online sales Associate
Walmart
04.2020 - 06.2021
- Maintain a proper form of customer service and rapport with daily customers
- Maintained proper accountability for guests’ orders and funds
- Trained new employees making sure standards were met and helped with new hire documentation
- Sustained calm and professional manners during conflict with guests and resolved problems efficiently
Manager Trainee
Towerloan
04.2019 - 04.2020
- Contacted customers based on payments reminders and arrangements
- Conduct code reviews and provide feedback to improve code quality
- Sold loans and additional insurance to customers
- Oversaw the collection and counting of the money drawer
Education
Computer Information Systems -
Grambling State University
04.2019
Networking certification - undefined
Baton Rouge Community College
12.2023
Skills
- Windows 10/11
- Mac OS
- Computer Imaging
- Troubleshooting
- Technical Support
- User Training
- Active Directory
- Citrix
- Epic
- Communication
- Microsoft office 365
- Asset management
- Teamwork
- Servicenow
- Application installations
- Helpdesk services
Timeline
IT Technician
Exxon Mobil (iron Systems Contract)
01.2025 - Current
IT Technician
Honeywell
07.2024 - Current
Tier 1 Service Desk TECHNICIAN (remote work)
Sparkhound
12.2023 - Current
IT analyst 1
Insight Global
02.2023 - 11.2023
Process Operator
Riverland Industries
06.2021 - 01.2023
Online sales Associate
Walmart
04.2020 - 06.2021
Manager Trainee
Towerloan
04.2019 - 04.2020
Networking certification - undefined
Baton Rouge Community College
Computer Information Systems -
Grambling State University
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