Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christiunna Watkins

Petal

Summary

An environment where I can leverage my adaptability and quick thinking to meet customers' needs

Overview

10
10
years of professional experience
2027
2027
years of post-secondary education

Work History

Customer Service Representative

Alorica
09.2023 - 02.2026
  • Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes.
  • Import and validate patient records from external platforms.
  • Form patient activation using EHR, client reporting.
  • Research EOBS and process appeals and denials.
  • Verify patient insurance coverage, Assist customers with Medicare enrollment, submit pre-authorizations, and provide financial assistance.
  • Exceeded sales targets by 20% through exceptional customer engagement.
  • Streamlined processes, reducing average response time by 40%.
  • Maintained a 95% customer retention rate through proactive support strategies.
  • Collaborated with sales teams to identify upsell opportunities, driving revenue.

Customer Service Representative

Comply
Petal
12.2020 - 08.2023
  • Provide client support. Addressing and resolving customer complaints and provided customers with accurate information regarding accounts and services.
  • Escalate complex problems to appropriate department.
  • Record and document customer interactions and transactions, including details of inquiries, complaints, comments and actions taken.
  • Meet chat quota and quality standards set by organization.
  • Protect customers' information in accordance with privacy policies and procedures.
  • Developed strong client relationships, leading to a 15% increase in repeat business.
  • Implemented feedback loops, driving product improvements and customer loyalty.
  • Collaborated with sales teams to identify cross-selling opportunities.

Customer Service

Walmart
02.2016 - 09.2020

Education

University of Southern Mississippi
Hattiesburg, MS
03-2026

Skills

  • Customer service
  • Inbound/Outbound Handling
  • Complaints Handling
  • Call Metrics
  • Electronic health records
  • Emotional Intelligence
  • Active Listening
  • Conflict Resolution
  • Front counter
  • Cash register

Timeline

Customer Service Representative

Alorica
09.2023 - 02.2026

Customer Service Representative

Comply
12.2020 - 08.2023

Customer Service

Walmart
02.2016 - 09.2020

University of Southern Mississippi
Christiunna Watkins