Christofer Menendez
Baltimore,MD
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
18
18
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Baltimore, Maryland
07.2023 - Current
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Community Outreach Specialist
Restoration community Development
Glen Burnie, MD
05.2020 - Current
- Plan, direct, or coordinate activities designed to create or maintain a favorable public image or raise issue awareness for their organization or client
- Works with adolescent groups
- Peer support for those in need.
Dispatch & Shuttle Transportation Lead
BALTIMORE WASHINGTON INT'L AIRPORT - CAR RENTAL CENTER
Baltimore, MD
01.2016 - 06.2020
- Coordinate shuttle driver scheduling, time-off and vehicle assignment
- Handle all customer complaints and provide coaching based on consumer feedback
- Cultivate strong relationships with drivers and customers to drive customer satisfaction
- Internal and external customer resolution
- Monitor passenger pickup and drop-off service levels
- Act as a communication liaison between leadership, dispatchers and drivers
- Responsible for new hire on-boarding and training.
Transportation & Tour Lead
CITY SIGHTS - D.C. TOURING ORGANIZATION
Washington, DC
03.2015 - 12.2016
- Provided transportation and customer experience for tourists in the Nation's Capital
- Entertained customers during the touring of several sights, including: the White House, Abraham Lincoln Memorial, Martin Luther King, Jr
- Memorial and more
- Interacted with a diverse customer base and adapted to customer expectations
- Trained new shuttle drivers and tour guides.
Sales Lead & Clothing Designer
C. R. Designs Boutique
Annapolis, MD
01.2013 - 12.2016
- Performed customer service and merchandising duties on sales floor
- Arranged floor-set designs for visual, operated cash management & inventory controls
- Dealt with high-end customer clientele with store merchandise as well as creating new designs
- Created couture garments sold in boutique
- Assisted owner with fashion shows and pop-up shop locations
- Upsold customers on additional merchandise and accessories
- Trained incoming sales associates on merchandise, cash management & boutique inventory.
Transportation Specialist
UNITED STATES ARMY
Anchorage, AK
10.2012 - 08.2014
- Manage loading, unloading, and safety of personnel being transported
- Oversee and checks proper loading and unloading of cargo on vehicles and trailers
- Identify, correct and report all vehicle deficiencies
- Drive trucks, including tractor-trailer combinations, to transport and deliver products
- Manage the securing of cargo for transport, using ropes, blocks, chain, binders, or covers.
Logistics Transporter
Khost City
AF
11.2011 - 10.2012
- Managed over $25,000 worth of supplies to distribute to other companies
- Conducted daily maintenance on motor transportation vehicles
- Trained fellow colleagues on the importance of safety
- Led the resolution of conflict in a stressful environment.
Transportation Specialist
Fort Richardson
AK
03.2011 - 11.2011
- Inventoried and inspected goods to be moved to determine quantities and conditions
- Drove trucks, including tractor-trailer combinations, to transport and deliver products
- Managed the securing of cargo for transport, using ropes, blocks, chain, binders, or covers
- Responsible for reporting vehicle defects and accidents
- Checked vehicles to ensure that mechanical, safety, and emergency equipment was compliant.
Caregiver
Annapolis, MD
04.2007 - 08.2010
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing service
- Instructed or advised clients on issues such as household cleanliness, utilities, hygiene, and nutrition.
Sales Lead
H&M
Annapolis, MD
04.2006 - 08.2008
- Performed customer service and merchandising duties on sales floor
- Arranged floor-set designs for visual, operated cash management & inventory controls
- Trained incoming sales associates on company procedure, merchandising and customer experience
- Consistently upsold customers on retail accessories and add-ons.
Education
Associates of Arts in Arts and Sciences -
Baltimore City Community College
06-2014
Bachelor of Science in General Studies -
University of Maryland Eastern Shore
01.2007
High school diploma or GED -
Skills
- Microsoft Access
- Volunteer management
- Public speaking
- Data collection
Timeline
Associate Banker
JPMorgan Chase
07.2023 - Current
Community Outreach Specialist
Restoration community Development
05.2020 - Current
Dispatch & Shuttle Transportation Lead
BALTIMORE WASHINGTON INT'L AIRPORT - CAR RENTAL CENTER
01.2016 - 06.2020
Transportation & Tour Lead
CITY SIGHTS - D.C. TOURING ORGANIZATION
03.2015 - 12.2016
Sales Lead & Clothing Designer
C. R. Designs Boutique
01.2013 - 12.2016
Transportation Specialist
UNITED STATES ARMY
10.2012 - 08.2014
Logistics Transporter
Khost City
11.2011 - 10.2012
Transportation Specialist
Fort Richardson
03.2011 - 11.2011
Caregiver
04.2007 - 08.2010
Sales Lead
H&M
04.2006 - 08.2008
Associates of Arts in Arts and Sciences -
Baltimore City Community College
Bachelor of Science in General Studies -
University of Maryland Eastern Shore