Christonia McMillian
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Professional in retail operations with focus on delivering results and maintaining high standards. Proven ability to streamline retail processes and enhance customer experience. Known for team collaboration and adaptability, with expertise in inventory management and customer service.
Knowledgeable Desired Position with background in retail coordination. Successfully managed retail operations, optimizing stock levels and ensuring high customer satisfaction. Demonstrated organizational skills and team leadership in fast-paced retail environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Retail Coordinator/Key Carrier
HomeGoods
Augusta, GA
07.2024 - Current
- Managed inventory levels and conducted regular stock audits to ensure accuracy.
- Implemented promotional campaigns that increased foot traffic during peak seasons.
- Led cross-functional teams in executing store layout changes for optimal shopping experiences.
- Streamlined communication between departments to enhance operational efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Led initiatives to streamline workflows, enhancing overall store operations and customer satisfaction.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
Commercial Sales Delivery Driver
AutoZone
Augusta, GA
07.2024 - 06.2025
- Delivered automotive parts efficiently to customers, ensuring timely arrival and service satisfaction.
- Maintained accurate inventory records, tracking incoming and outgoing shipments effectively.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Assisted in training new drivers on routes, safety protocols, and customer service standards.
- Conducted vehicle inspections regularly to ensure compliance with safety regulations and operational readiness.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Sales Associate
Batteries Plus Bulbs
Augusta, GA
05.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- I did device repair, mainly on iPhones.
- Assisted customers with changing out batteries in their key fobs and well and battery changes in their watches.
- I had the pleasure of ordering and programming key fobs to vehicles as well as cutting keys.
- I assist customers with any issues they may have with needing car, motorcycle, golf cart, and or lawn mower batteries.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- I was able to help set up, coordinate, and open a brand new store location.
HR Assistant
Lowes Home Improvment
Augusta, GA
02.2019 - 02.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- I also scheduled order pickups as well as deliveries
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Developed and maintained training materials and benefits packets for new hires.
- Assisted with planning, organizing and coordinating company events.
- Prepared and posted job openings to appropriate job sites and newspapers.
Sales Representative/Sales Associate/Key Holder Leader
T-Mobile
Augusta, GA
11.2016 - 12.2018
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained store and maintained appearance.
- Developed good working relationships with store leadership and sales personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored sales floor to prevent product loss and item damage.
- Signed for incoming shipments in manager's absence.
- Set up visually appealing promotional displays.
Sales Associate
Gap
Augusta, GA
10.2016 - 12.2016
- Seasonal Position
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Picked orders through out the store for in store pickups
- Changed the signs as well as the mannequins
Salad Bar Attendant
Sonnys Barbeque
Tallahassee, FL
01.2008 - 07.2016
- Set up buffet and replenished items at salad bar.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Followed safety protocols in handling of equipment and food.
- Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
- Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
- Monitored buffet food quantities and refilled items.
- Made specialty salads as well as deserts
- Observed food safety and sanitation protocols to reduce germ spread.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- I also handled the caterings
Cashier
Walmart
Tallahassee, FL
10.2005 - 11.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
Salad Bar Clerk
Ruby Tuesday
Tallahassee, FL
03.2004 - 10.2005
- Monitored buffet food quantities and refilled items.
- Set up buffet and replenished items at salad bar.
- Greeted guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Took precautions to avoid cross-contamination between food items.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared fruits, meats, vegetables or desserts according to orders or instructions.
Cahsier
McDonald's
Tallahassee, FL
07.2003 - 05.2004
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Greeted customers, speaking clearly to take orders and give details about food items.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Maintained work area and kept cash drawer organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Packed and bagged products according to customer preferences.
- Learned roles of other departments to provide coverage and keep store operational.
Shampoo Girl
Terry's Ford
Tallahassee, FL
06.2002 - 08.2002
- Volunteer work
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Shampooed and conditioned hair of 6 clients per day.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Administered shampoos and massages to clients, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
Education
High School Diploma - Estethician
Bryan Sexton Institute
Augusta, GA05.2023
GED -
Lively Technical Center
Tallahassee, FL09.2003
Skills
- Verbal and Written Communication
- Upselling Products and Services
- Calm and Professional Under Pressure
- Customer Service
- Leadership
- Order and Refund Processing
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Event planning
- Computer Skills
- Teamwork and Collaboration
- Establishing and Maintaining Customer Relationships
- Personnel Records Maintenance
- Problem Solving
- Employee Interviews
- New Hire Orientations
- Car key fob programming
- Device repair
- Battery Analysis
- Inventory Control
- Staff training and development
- Store operations
- Cash management
- Creativity and innovation
- Marketing and promotions
- Problem-solving
Education and Training
other,false,other
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
Timeline
Retail Coordinator/Key Carrier
HomeGoods
07.2024 - Current
Commercial Sales Delivery Driver
AutoZone
07.2024 - 06.2025
Sales Associate
Batteries Plus Bulbs
05.2023 - 05.2024
HR Assistant
Lowes Home Improvment
02.2019 - 02.2023
Sales Representative/Sales Associate/Key Holder Leader
T-Mobile
11.2016 - 12.2018
Sales Associate
Gap
10.2016 - 12.2016
Salad Bar Attendant
Sonnys Barbeque
01.2008 - 07.2016
Cashier
Walmart
10.2005 - 11.2007
Salad Bar Clerk
Ruby Tuesday
03.2004 - 10.2005
Cahsier
McDonald's
07.2003 - 05.2004
Shampoo Girl
Terry's Ford
06.2002 - 08.2002
High School Diploma - Estethician
Bryan Sexton Institute
GED -
Lively Technical Center