Summary
Overview
Work History
Education
Skills
WHY THIS VERSION FITS THE FACILITIES FIELD MANAGER ROLE
Timeline
Generic
JR GAMEZ III

JR GAMEZ III

San Antonio

Summary

Results-driven operations and retail management professional with more than 7 years of leadership experience overseeing store operations, team development, scheduling, hiring, onboarding, merchandising execution, and facility-related coordination. Cross-trained in operations management, including work order oversight, building issue coordination, staffing logistics, and compliance-focused store support. Experienced in merchandising strategy, ADA-compliant sales floor planning, and operational problem-solving in fast-paced retail environments. Recognized for leadership, organization, communication, and the ability to manage multiple priorities while supporting both customer-facing and behind-the-scenes operations. Seeking to transition into a Facilities Field Manager role by leveraging operational oversight, vendor coordination, compliance awareness, and project management experience.

Overview

9
9
years of professional experience

Work History

Coordinator / Key Carrier / Operations & Merchandising Leadership Experience

TJ Maxx
01.2021 - Current
  • Supervise front-end operations and coordinate daily workflow to ensure exceptional customer experience and operational efficiency.
  • Cross-trained in Operations Management responsibilities, supporting hiring, onboarding, employee scheduling, staffing coordination, and internal workflow processes.
  • Managed work-order communication and building-related maintenance concerns by coordinating with leadership and ensuring facility issues were properly documented and addressed.
  • Assisted with operational oversight involving store equipment, maintenance requests, safety compliance, and behind-the-scenes store functionality.
  • Trained in Merchandising Management, overseeing sales floor presentation, product placement, fixture organization, and merchandise flow.
  • Executed merchandising decisions to maximize product visibility, improve floor efficiency, and support inventory movement.
  • Ensured store layouts, fixtures, and product displays remained ADA compliant while maintaining company visual standards.
  • Led and supported store associates by assigning priorities, resolving operational concerns, and maintaining productivity goals.
  • Trained and mentored employees on company procedures, safety expectations, customer engagement, and operational standards.
  • Maintained organized, clean, and compliant work areas to support store readiness and safety.
  • Collaborated with leadership to improve workflow efficiency, address operational challenges, and maintain store performance standards.

Front Desk Associate

Planet Fitness
06.2025 - 12.2025
  • Delivered exceptional member service by assisting with account management, membership inquiries, billing updates, and issue resolution.
  • Managed front desk operations, including phone communication, member check-ins, and transaction processing.
  • Supported a clean, safe, and welcoming facility environment aligned with company standards.
  • Promoted policies and procedures while assisting members with equipment or facility-related concerns.
  • Assisted with sales goals and retail transactions while maintaining professionalism and attention to detail.

Associate

Amazon
02.2019 - 03.2020
  • Supported high-volume distribution operations while maintaining workflow accuracy and efficiency.
  • Coordinated package handling processes to maximize productivity and maintain organized inventory flow.
  • Assisted with training new employees on operational procedures and workplace expectations.
  • Maintained adherence to safety procedures and performance standards in a fast-paced warehouse environment.

Customer Experience Coordinator

Marshalls
05.2018 - 12.2018
  • Managed front-end operations, including cashier supervision, customer service standards, and transaction accuracy.
  • Coordinated team performance to ensure efficient checkout processes and positive customer experiences.
  • Oversaw cash handling procedures, register balancing, and nightly closing responsibilities.
  • Improved store credit performance through coaching, motivation, and operational focus.
  • Partnered with management to improve workflow and maintain store operational standards.

Sales Associate

Marshalls
10.2017 - 05.2018
  • Assisted customers with product questions, promotions, and service requests.
  • Supported store operations through merchandising, organization, and customer engagement.
  • Participated in team meetings and training sessions to improve service quality and sales performance.
  • Contributed to increased credit application performance through customer engagement strategies.

Education

Bachelor of Arts - Media Strategies & Public Relations

Texas Tech University
Lubbock, TX
05.2020

Skills

  • Facilities & Operations Support
  • Vendor Coordination & Communication
  • Team Leadership & Staff Development
  • Project Coordination
  • Work Order Follow-Up & Resolution
  • Preventative Maintenance Awareness
  • Customer Service & Conflict Resolution
  • OSHA & Safety-Conscious Environment
  • Store Operations Management
  • Cross-Functional Collaboration
  • Problem Solving & Troubleshooting
  • Training & Mentorship
  • Communication & Public Speaking
  • Process Improvement
  • Relationship Building
  • Strong written and verbal communication skills
  • Experience leading teams in fast-paced retail environments
  • Comfortable managing multiple priorities simultaneously
  • Experience handling customer escalations and operational challenges
  • Quick learner with strong adaptability to new systems and environments
  • Professional, dependable, and highly organized

WHY THIS VERSION FITS THE FACILITIES FIELD MANAGER ROLE

  • This resume has been tailored to align with the Facilities Field Manager position by emphasizing:
  • Leadership and operational oversight
  • Vendor and cross-team coordination
  • Training and mentoring experience
  • Safety awareness and compliance mindset
  • Problem-solving and issue resolution
  • Process improvement and communication skills
  • Experience supporting facility-style operations in customer-facing environments
  • The goal is to position your background as transferable into facilities management, even without direct HVAC or maintenance experience.

Timeline

Front Desk Associate

Planet Fitness
06.2025 - 12.2025

Coordinator / Key Carrier / Operations & Merchandising Leadership Experience

TJ Maxx
01.2021 - Current

Associate

Amazon
02.2019 - 03.2020

Customer Experience Coordinator

Marshalls
05.2018 - 12.2018

Sales Associate

Marshalls
10.2017 - 05.2018

Bachelor of Arts - Media Strategies & Public Relations

Texas Tech University
JR GAMEZ III