Christopher Abarca
Rochester
Summary
With 4 + years to of achieving successful implementation of platforms including Paycheck Flex, Paylocity, and workforce management systems. Delivered timely support to payroll specialists, contributing to the completion of company deadlines. Enhanced client onboarding and user training on company policies through effective online course development.
Overview
2026
2026
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
Rochester, NY
2024 - Current
- Facilitated efficient loading and unloading of shipments to ensure timely delivery for third-party vendors.
- Ensuring efficient and effective organization for customer orders
- Utilized Microsoft Office platforms to streamline order management processes.
Implementation Consultant
RCM Technologies, Life Sciences
05.2023 - Current
- Provided comprehensive product knowledge and subject matter expertise to clients to facilitate informed decision-making.
- Configure system components to meet customer
- Ability to drive and project manage clients to project dates while implementing the Kronos WFR product and effectively manage the client within the scope of the project
- Previous and successful experience implementing Other implementation experience including, Time & Attendance products such as: Kronos Workforce Central, ADP Enterprise eTime, ADP Enterprise Payroll/HR, ADP Workforce Now Suite (HR/Payroll/Time/Benefits), ADP Vantage HCM Suite (HR/Payroll/Time/Benefits), Ceridian Dayforce, Ultipro Core
Implementation Coordinator
Paylocity
04.2022 - 05.2023
- Facilitated onboarding processes for complex clients and their teams while onsite. Supported effective adoption of pcty products through direct engagement with supervisors and end users. Assisted in creating a positive onboarding experience for all stakeholders involved
- Support the Implementation Consultant/Project Manager in setup and maintenance of clients in Implementation as needed, typically during high volume and non-travel periods
- Use a project management and consultative approach to promote an integrated implementation across all platforms
- Facilitate training efforts, first payroll support, and recovery and retention efforts virtually and on site with new and existing clients of Paylocity
- Identify and document potential improvements to Paylocity procedures such as training, documentation, and system enhancements to increase client and employee retention and satisfaction
- Attend key milestones within Implementation process for clients within the onsite pipeline
- Helped new clients with onboarding new employers through Paylocity platform
401(K) Retirement Service Consultant
Paychex
Rochester
03.2019 - 04.2022
- Facilitated participant education on government tax regulations and procedural compliance for business operations.
- Providing on account balances using paychex platform and processes
- Facilitated client education and training on effective utilization of purchased services and features for company websites.
- Helping resolve issues and concerns for participants through online portals
- Handling numerous clients setting up the correct information with each employee making sure employee know the product as well
Customer Service Specialist
Maximus
12.2017 - 02.2019
- -Setting up customers via the phone for Medical Insurance
- -Going over contracts for HIPPA
- - Accessing PII also handling government issued documents
Education
Associate of Science - Marketing
Monroe Community College
Skills
- Analyzed client needs and organized case priorities to ensure timely and efficient resolution
- Employed Microsoft Office applications to organize tasks and meet client deadlines effectively
- Applied analytical skills to identify trends and patterns, supporting strategic planning initiatives
- Managed CRM tools to streamline communication and improve service delivery to clients
Languages
Spanish
Native or Bilingual
Timeline
Implementation Consultant
RCM Technologies, Life Sciences
05.2023 - Current
Implementation Coordinator
Paylocity
04.2022 - 05.2023
401(K) Retirement Service Consultant
Paychex
03.2019 - 04.2022
Customer Service Specialist
Maximus
12.2017 - 02.2019
Amazon Warehouse Associate
Amazon
2024 - Current
Associate of Science - Marketing
Monroe Community College