Christopher Abercrombie
Renewal Sales Representative
Nashville,TN
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Focused Renewal Sales Manager with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
5
5
years of professional experience
Work History
Renewals Account Manager
ServiceSource International Inc. (VMWare)
Nashville, TN
10.2020 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Install Base Consultant
ServiceSource International Inc. (Cisco)
Nashville, TN
09.2018 - 10.2020
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
- Drafted conceptual and logical data models for high-level system planning tasks, optimizing each model to customers' needs and budgets.
- Created multi-site system architecture plans to reduce redundancy across entire organization.
Digital Customer Success Manager
ServiceSource International Inc. (Cisco)
Nashville, TN
06.2016 - 09.2018
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
Education
High School Diploma -
Skills
Strategic Planning
undefinedTimeline
Renewals Account Manager - ServiceSource International Inc. (VMWare)
10.2020 - Current
Install Base Consultant - ServiceSource International Inc. (Cisco)
09.2018 - 10.2020
Digital Customer Success Manager - ServiceSource International Inc. (Cisco)
06.2016 - 09.2018
Hunters Lane High School - High School Diploma,
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