Christopher Abernathy
Sheffield,MA
Summary
Results-driven General Manager with expertise in operations management, customer relations, and team building. Proven track record in implementing strategic initiatives that enhance service quality and operational efficiency.
Dynamic professional with extensive experience in operations management and team leadership. Skilled in problem resolution and developing customer-centric strategies that drive engagement and satisfaction. Committed to fostering a collaborative work environment and optimizing resource utilization.
Overview
20
20
years of professional experience
Work History
General Manager
Burger King
Florence, AL Muscle Shoals Al, Moulton Al, Decatur
05.2022 - 02.2026
- Oversaw daily operations, ensuring compliance with company policies and health regulations.
- Developed and implemented strategic marketing initiatives to increase customer engagement.
- Managed budget allocations and financial forecasting to optimize resource use.
- Led training programs for staff, enhancing service quality and operational efficiency.
- Analyzed sales data to identify trends, informing menu development and promotional strategies.
- Fostered a positive work environment, promoting teamwork and employee retention initiatives.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Collaborated with corporate teams on new product launches, driving successful implementation across locations.
DME Technician
DME Expo Logistics
Jackson, MI
06.2018 - 02.2022
- Operated and maintained durable medical equipment, ensuring compliance with safety standards.
- Conducted routine inspections and repairs on equipment to enhance functionality and reliability.
- Collaborated with healthcare professionals to assess patient needs and tailor equipment solutions.
- Provided training and support to junior technicians, fostering a collaborative work environment.
- Streamlined inventory management processes, improving efficiency in equipment distribution logistics.
- Implemented quality control measures to guarantee all devices met regulatory requirements before deployment.
- Developed standard operating procedures for equipment handling, enhancing operational consistency across teams.
Assistant Manager
The Krystal Company
Muscle Shoals, AL
11.2013 - 05.2018
- Led team in achieving operational excellence through effective training and mentorship programs.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Developed and implemented customer service strategies to enhance guest satisfaction levels.
- Collaborated with management to analyze sales data and drive strategic initiatives for growth.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Coordinated staff scheduling to optimize labor efficiency and maintain service standards.
- Facilitated cross-departmental communication to align goals and improve overall performance.
- Implemented cost-control measures, contributing to improved budget management and resource allocation.
Crew Member
The Krystal Company
Muscle Shoals, AL
05.2006 - 05.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently to prepare high-quality food items consistently.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline service processes and enhance operational efficiency.
- Assisted in training new crew members on company policies and procedures, fostering a cohesive team environment.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Implemented best practices for food preparation and presentation, improving overall customer experience.
- Resolved customer complaints swiftly, contributing to positive dining experiences and repeat business.
Education
High School Diploma -
Cornerstone Christian Academy
Atlanta, GA06-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Goal setting
- Staff supervision
- Customer relationship management
- Inventory control
- Relationship building
- Staff training
- Staff training/development
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Employee development
- Vendor relationships
- Performance improvement
- Strategic planning
- Deadline oriented
Timeline
General Manager
Burger King
05.2022 - 02.2026
DME Technician
DME Expo Logistics
06.2018 - 02.2022
Assistant Manager
The Krystal Company
11.2013 - 05.2018
Crew Member
The Krystal Company
05.2006 - 05.2018
High School Diploma -
Cornerstone Christian Academy