Christopher Ackerman
Yuma,AZ
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement. Proven track record in enhancing customer service and operational efficiency. Skilled in inventory management and problem resolution, with a strong commitment to workplace safety. Certified forklift operator dedicated to fostering team collaboration and achieving high-quality support.
Overview
19
19
years of professional experience
Work History
Department Supervisor Flooring
Lowes Home Improvment
Yuma, AZ
06.2024 - Current
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
Department Supervisor Building Materials
Lowes Home Improvment
Yuma, AZ
02.2023 - 06.2024
- Directed daily operations while enforcing safety protocols and upholding company policies.
- Guided new team members in mastering customer service best practices and product knowledge to ensure high-quality support.
- Implemented effective inventory management strategies to sustain optimal stock levels and minimize shrinkage risks.
- Analyzed existing workflows and implemented improvements to elevate departmental efficiency.
Night Operations Manager
Lowes Home Improvment
Yuma, AZ
12.2021 - 02.2023
- Oversaw nightly store operations, ensuring compliance with safety standards and procedures.
- Managed team performance, fostering collaboration and accountability among night staff.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Coordinated scheduling for night shifts, optimizing labor resources to meet operational demands.
CSA Customer Service
Lowes Home Improvment
Yuma, AZ
04.2007 - 01.2022
- Assisted customers with product inquiries and troubleshooting technical issues.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to streamline checkout processes and enhance customer satisfaction.
- Trained new associates on customer service protocols and company policies to ensure consistent service delivery.
Education
High School Diploma - Political Science
Victor J Andrew High School
Tinley Park, IL05-2004
Skills
- Leadership roles
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Forklift operator
- Forklift certifier
Timeline
Department Supervisor Flooring
Lowes Home Improvment
06.2024 - Current
Department Supervisor Building Materials
Lowes Home Improvment
02.2023 - 06.2024
Night Operations Manager
Lowes Home Improvment
12.2021 - 02.2023
CSA Customer Service
Lowes Home Improvment
04.2007 - 01.2022
High School Diploma - Political Science
Victor J Andrew High School