Christopher Allen
Tyler,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Floating Solder
Trane Inc.
Tyler, TX
01.2024 - Current
- Created joints for internal hardware of the A/C units that Trane produces on the assembly line.
- Worked in over 12 different positions on the assembly line such as: building motors, installing wraps, installing tops, cleaning up wiring, installing control boxes, screwing in panels, soldering, coil prep, etc.
- Worked on every single assembly line plant-wide.
Sports and Outdoors Team Lead
Academy Sports And Outdoors
Tyler, TX
04.2023 - 11.2023
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Advanced Technical Support Specialist
Optimum
Tyler, TX
08.2022 - 03.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Internet service support needs.
- Created user accounts and assigned permissions.
- Managed escalated cases with professionalism, ensuring successful resolution and maintaining strong client relationships.
Customer Service Representative
Walmart
Tyler, TX
08.2017 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
Education
BBA - Business Management
University of Texas At Tyler
Tyler, TX12.2022
High School Diploma -
Elkhart High School
Elkhart, Tx05.2017
Skills
- Adaptability
- Time management abilities
- Goal Setting
- Teamwork and Collaboration
- Safety measures
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Multitasking
- Task Prioritization
- Active Listening
- Analytical Skills
Languages
English
Native or Bilingual
Timeline
Floating Solder
Trane Inc.
01.2024 - Current
Sports and Outdoors Team Lead
Academy Sports And Outdoors
04.2023 - 11.2023
Advanced Technical Support Specialist
Optimum
08.2022 - 03.2023
Customer Service Representative
Walmart
08.2017 - 12.2021
BBA - Business Management
University of Texas At Tyler
High School Diploma -
Elkhart High School
Similar Profiles
Ashley BrownAshley Brown
Equipment Project Admin at Trane Inc.Equipment Project Admin at Trane Inc.
Jessica WeekleyJessica Weekley
Inside Sales Representative at Trane Inc.Inside Sales Representative at Trane Inc.
Blake TurnerBlake Turner
HVAC Technician at Trane Inc.HVAC Technician at Trane Inc.
Matthew BrileyMatthew Briley
Senior Service Controls Technician at Trane Inc.Senior Service Controls Technician at Trane Inc.
Mariana TorresMariana Torres
Administrative Assistant at Smith County Juvenile ServicesAdministrative Assistant at Smith County Juvenile Services