Katrina Riley
Milwaukee
Summary
Dynamic professional with extensive experience in customer service and team leadership at PyraMax Bank. Proven ability to enhance client satisfaction through effective communication and personalized service. Skilled in banking regulations and task delegation, consistently achieving operational excellence while fostering a collaborative team environment. Adaptable and detail-oriented, committed to driving results.
Overview
3
3
years of professional experience
Work History
Floating Universal Banker
PyraMax Bank
Franklin
07.2025 - Current
- Educated clients on banking products and services.
- Handled customer complaints and resolved issues promptly.
- Maintained compliance with banking regulations and policies.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Team Lead
Panera Bread
Brookfield
04.2023 - 07.2025
- I helped oversee daily operations, coached team members, and maintained high service and cleanliness standards.
- Trained new staff on procedures and customer service best practices.
- Maintained sanitation protocols and a clean work environment.
- Resolved customer concerns with empathy and professionalism.
- Delegated tasks and coordinated team communication across roles.
- Focused on accuracy, organization, and attention to detail.
Bookseller
Barnes & Noble
Wauwatosa
10.2023 - 2024
- As a Bookseller, I provided personalized customer service while maintaining a clean and organized environment.
- Maintained a clean, organized, and visually appealing sales floor.
- Restocked merchandise efficiently and ensured inventory accuracy.
- Handled transactions with professionalism and attention to detail.
- Communicated effectively with team members to support daily operations.
- Adapted quickly to changing tasks in a fast-paced retail environment.
Education
High School -
Rufus King High School
Milwaukee, WI05.2023
Skills
- Communication
- Leadership
- Training
- Customer service
- Professionalism
- Task delegation
- Team coordination
- Accuracy
- Organization
- Attention to detail
- Collaboration
- Time management
- Adaptability
- Positive attitude
- personalized customer service
- Inventory management
- Transaction handling
- Effective communication
- Fast-paced adaptability
- Banking regulations
- Branch operations
References
References available upon request.
Timeline
Floating Universal Banker
PyraMax Bank
07.2025 - Current
Bookseller
Barnes & Noble
10.2023 - 2024
Team Lead
Panera Bread
04.2023 - 07.2025
High School -
Rufus King High School