Christopher Alva
Norcross,GA
Summary
FOH Manager at CMX CineBistro with a proven track record in enhancing guest relations and implementing upselling strategies, resulting in increased sales revenue. Skilled in training and coaching staff, optimizing scheduling, and fostering vendor relationships to ensure operational excellence and customer satisfaction.
Overview
16
16
years of professional experience
Work History
FOH Manager
CMX CineBistro
Peachtree Corners, GA
12.2020 - Current
- Managed daily front-of-house operations, ensuring optimal guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented efficient scheduling practices to align staffing with peak service demands.
- Oversaw inventory management, coordinating supply orders to minimize waste and costs.
- Developed and maintained relationships with vendors for food and beverage procurement.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Car Salesperson
Rick Hendrick Chevrolet Of Buford
Buford
09.2016 - 05.2020
- Fostered customer relationships through exceptional service, ensuring high satisfaction and repeat business.
- Demonstrated in-depth product knowledge to effectively match customers with suitable vehicles.
- Conducted comprehensive vehicle presentations, highlighting features and benefits to drive sales.
- Negotiated pricing and financing options, facilitating smooth transactions for customers.
Inventory Control Supervisor
MOOD Media
Norcross, GA
04.2014 - 08.2016
- Trained and mentored staff on best practices for stock management and reporting.
- Developed protocols for efficient stock handling and storage solutions.
- Analyzed inventory data to identify trends and optimize reorder levels.
- Conducted regular audits to maintain compliance with company policies and procedures.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
Crew Trainer
McDonald’s
Knoxville, TN
06.2010 - 03.2014
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Assisted in coordinating team schedules to optimize shift coverage and efficiency.
- Monitored food preparation processes to maintain quality and consistency standards.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Science - Mathematics
University of Tennessee
Knoxville, TN05.2014
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Vendor negotiation
- Team building
- Training and coaching
- Task delegation
- Staff motivation
- Hiring
- Performance evaluation
- Upselling strategies
Timeline
FOH Manager
CMX CineBistro
12.2020 - Current
Car Salesperson
Rick Hendrick Chevrolet Of Buford
09.2016 - 05.2020
Inventory Control Supervisor
MOOD Media
04.2014 - 08.2016
Crew Trainer
McDonald’s
06.2010 - 03.2014
Bachelor of Science - Mathematics
University of Tennessee