Experienced golf operation manager looking to further a career in club management. Excellent reputation for improving golf operations by applying my hardworking mentality and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Golf Operation Manager
Hallbrook Country Club
02.2022 - Current
Player Service Manager
Hallbrook Country Club
03.2020 - 03.2022
Inside Sales Representative
Linde Corporation
10.2019 - 03.2020
Sold durable oxygen equipment to accounts nationwide through dedicated prospecting and product presentation.
Effectively closed accounts by adapting sales techniques to specific clients and promoted products based on individualized account needs.
Maintained communication with accounts to assess overall satisfaction and determine service requirements.
Coordinated with company representatives to provide service schedules and set up account contracts.
Catering & Sales Manager
Broadway Deli
10.2019 - 10.2020
Started and grew a catering operation to over 200 accountants through dedicated prospecting and marketing strategies.
Collaborated with culinary team and General Manager to develop innovative menus tailored to diverse client preferences..
Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
Successfully coordinated multiple catering events simultaneously with strict attention to detail and consistent follow-through on all commitments made to clients.
Supervisor of Outdoor Services
Indian Hills Country Club
03.2018 - 10.2019
Direct staff of 20 personnel and managed the daily customer experience totaling 300-400 club members
Ensure superior member satisfaction by addressing concerns and resolving problems on the spot
Check job sites for accuracy, quality and to ensure that all specifications of the job were met
Trained and developed all outdoor service personnel
Head Of Outdoor Services
Colbert Hills Golf Course
06.2015 - 06.2017
Assisted Golf Professional and General Manager with daily operational functions
Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently
Served as the point of contact for incoming golfers which fostered meaningful relationships
Supervised and trained all golf attendant personnel
Assistant Property Management
John Pence- Kansas State University Director Of Housing And Dining
06.2014 - 06.2016
Assisted employer in balancing the management and maintenance of 12 rental property sites
Acted as employer-tenant liaison to resolve property complications in a tactful and timely manner
Met adapting deadlines by delegating maintenance tasks among coworkers and trained professionals
Compiled property expenses, property reimbursements, and tenant documentation into updated and organized files
Education
Master of Science - Kinesiology, Current
Kansas State University
Manhattan, KS
05.2016
Bachelor of Science - Kinesiology
Kansas State University
Manhattan, KS
05.2016
Skills
Golf Operation Experience
Excellent Customer Service
Management
Training and development
Outstanding work ethic
Problem solver
Adaptable learner
Timeline
Golf Operation Manager
Hallbrook Country Club
02.2022 - Current
Player Service Manager
Hallbrook Country Club
03.2020 - 03.2022
Inside Sales Representative
Linde Corporation
10.2019 - 03.2020
Catering & Sales Manager
Broadway Deli
10.2019 - 10.2020
Supervisor of Outdoor Services
Indian Hills Country Club
03.2018 - 10.2019
Head Of Outdoor Services
Colbert Hills Golf Course
06.2015 - 06.2017
Assistant Property Management
John Pence- Kansas State University Director Of Housing And Dining