Christopher A. O’Neil
Gilbert,AZ
Summary
Results-driven operations leader with a strong background in optimizing processes and driving efficiency across multiple departments. Demonstrated ability to lead high-performing teams, ensuring seamless project execution and adapting to evolving business needs. Expertise in strategic planning, process improvement, and resource management. Recognized for fostering collaboration, maintaining high standards, and consistently delivering impactful results.
Overview
17
17
years of professional experience
Work History
Senior National Director of Operations
Topgolf
04.2022 - Current
- Senior National Director of Operations responsible for five National Directors and forty five venues
- Partner with ELT to develop and implement band initiatives and execution in operations
- National Director of Operations responsible for eight venues and 155 million in revenue (4/22 to 11/24). Promoted to Senior 11/24
- Number one performing region in 2023 and 2024
- Guide Director’s of Operations and their teams to exceed financial goals and improve player metrics
- Involved in all areas of strategic planning for the venues and their teams
Director of Operations
BARRIO QUEEN
11.2021 - Current
- Director of Operations responsible for seven locations while overseeing culinary, IT, facility, and beverage departments for the company
- Create and implement financial goals for the brand including annual bonus plans, Period Proformas, and labor budgets
- Recruit, interview and develop all management positions to build successful teams
- Assist in all aspects of new store opens including architectural review, kitchen and bar design and operational implementation
- Guide day-to-day operations with daily restaurant visits with a focus on culinary standards, service excellence and a pristine facility
- Develop and implement strategies for each management team to meet or exceed all guest service standards
Divisional Vice President
BRAVO | BRIO RESTAURANTS / EARL ENTERPRISES
03.2020 - 10.2021
- Vice President of Operations responsible for twelve to fifteen locations in six states while being a member of the senior executive team
- Implementation and ongoing operation of several virtual concepts in existing locations
- Assist training team with creation and execution of training systems and materials for two brands
- Recruit, interview, mentor and develop all restaurant management team positions, building teams for success
- Drove bottom-line growth by effectively managing P&L responsibilities for the entire division.
- Championed change management efforts to successfully navigate organizational restructuring without disruption to ongoing operations or customer satisfaction levels.
Director of Operations
BRAVO | BRIO RESTAURANTS / FOOD FIRST GLOBAL RESTAURANTS
01.2015 - 03.2020
- Multi-unit District Operator overseeing eight restaurants in three states with two distinct Italian restaurant brands
- Provide leadership, support and development to the management team of district of six restaurants within southwest region to ensure the successful execution of the concepts at BBRG
- Drive and lead the strategic vision for all restaurants within the district by ensuring that each restaurant achieves all company goals for sales, guest service, cost control and profitability
- Recruit, mentor and develop store level talent with a hospitality focus
- Assess strengths and opportunities within each restaurant to determine appropriate course of action to develop or lead performance, conducts annual Talent Audits
- Monitored budget and utilized operational resources.
General Manager
BRAVO | BRIO RESTAURANT GROUP
01.2008 - 01.2015
- Senior restaurant manager responsible for growth, development, financials, safety and standards compliance for Brio San Tan from restaurant opening until promotion to District Partner
- Took on the role of Executive General Manager to oversee the leadership of the Arizona market
- Achieved record setting company goals for sales, cost control and profitability with seven years of comp store sales including three years of double digit growth
- Developed a comprehensive local store marketing program for San Tan Brio that produced local brand recognition
- Developed and managed all levels of staff including management team and all hourly team members
- Served as an ambassador on behalf of BBRG to guests and the community to ensure that the highest standard of service was met and if not, responded to all guest feedback in timely manner
Education
Bachelor of Science - Hotel and Restaurant Management
PURDUE UNIVERSITY
West Lafayette, Indiana01.1996
Skills
- Change Management
- Compliance Management
- Culinary & Beverage Expertise
- Cross–Functional Coordination
- Financial Analysis
- Guest Retention
- Marketing & Brand Initiatives
- Multi-unit Management
- Strategic Planning
- Talent Management
- Training & Development
- Operational excellence
Accomplishments
Excellence in Business Award 2013, Gilbert Chamber of Commerce
DVP of the year – 2020 – Earl Enterprise
Timeline
Senior National Director of Operations
Topgolf
04.2022 - Current
Director of Operations
BARRIO QUEEN
11.2021 - Current
Divisional Vice President
BRAVO | BRIO RESTAURANTS / EARL ENTERPRISES
03.2020 - 10.2021
Director of Operations
BRAVO | BRIO RESTAURANTS / FOOD FIRST GLOBAL RESTAURANTS
01.2015 - 03.2020
General Manager
BRAVO | BRIO RESTAURANT GROUP
01.2008 - 01.2015
Bachelor of Science - Hotel and Restaurant Management
PURDUE UNIVERSITY
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