Christopher Armistead
Birmingham
Summary
Results-oriented Clinical Program Manager with a strong focus on patient care and quality assurance. Expertise in developing care plans and maintaining compliance, ready to leverage skills to enhance patient outcomes and operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Program Manager
UAB Medicine
Birmingham, AL
02.2021 - Current
- Trained staff on program protocols, fostering adherence to best practices and standards.
- Streamlined workflows to enhance patient care delivery and operational efficiency.
- Collaborated with court systems, treatment/education providers, and other Court Referral Programs offices to ensure patient success.
- Oversaw quality assurance processes, maintaining high standards in patient outcomes and program compliance.
- Developed and maintained strong relationships with key stakeholders, ensuring successful collaboration for case management purposes.
- Communicated effectively with staff members, court personnel, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Selected, promoted and terminated staff members.
Case Manager/Court Referral Officer
UAB Medicine
Birmingham, AL
12.2016 - 02.2021
- Completing assessments to develop comprehensive care plans to address patient needs and improve outcomes.
- Facilitated communication between treatment/education providers, court personnel, and patients ensuring timely information exchange and collaboration.
- Monitored patient progress, evaluating treatment effectiveness and adjusting plans as necessary.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented strategies to enhance patient engagement in their care processes.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Court Referral Officer
Tuscaloosa County Community Corrections
Tuscaloosa, AL
08.2009 - 12.2016
- Obtained and maintained certification for the Court Referral Officer position through the Alabama Administrative Office of Courts.
- Met with and evaluated clients based on prior and current drug and/or alcohol use, any prior charges or convictions, circumstances surrounding their current charge and family history with alcohol/drug problems.
- Met with clients monthly and monitor their progress or regression towards fulfillment of court orders for current charge(s).
- Administered and supervised proper and secure drug screenings for clients to ensure compliance with court orders.
- Referred proper resources for clients in any area possible.
- Prepared and submitted monthly documentation for records and court purposes.
- Attended multiple courts and build an effective rapport with court personnel.
Education
Bachelor of Arts - Criminal Justice
The University of Alabama
Tuscaloosa, AL05-2009
Skills
- Clinical leadership
- Patient care
- HIPAA compliance
- Effective communication
- Case management
Affiliations
- PRIDE of Tuscaloosa, AL
- Jefferson County (AL) Mental Health Collaborative
Certification
- Ohio Risk Assessment Tool
- Court Referral Officer Certification (AL)
Timeline
Clinical Program Manager
UAB Medicine
02.2021 - Current
Case Manager/Court Referral Officer
UAB Medicine
12.2016 - 02.2021
Court Referral Officer
Tuscaloosa County Community Corrections
08.2009 - 12.2016
Bachelor of Arts - Criminal Justice
The University of Alabama