Sherie Etienne
Bristol,CT
Summary
Accomplished Clinical Program Manager with a proven track record at Wellmore Behavioral Health, showcasing expertise in clinical leadership and managerial experience. Excelled in enhancing client outcomes through evidence-based programs and optimizing treatment protocols. Demonstrated exceptional team management and HIPAA compliance, significantly improving program effectiveness and stakeholder collaboration.
Overview
8
8
years of professional experience
Work History
Clinical Program Manager
Wellmore Behavioral Health
Waterbury, CT
02.2023 - Current
- Created work schedules for employees and oversaw functioning of billing department.
- Selected, promoted and terminated staff members.
- Designed comprehensive training materials for staff, resulting in consistent delivery of high-quality client care.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
- Spearheaded interdisciplinary collaborations, leveraging diverse expertise to solve complex challenges faced by patients enrolled in clinical programs.
- Conducted thorough data analysis to identify areas for improvement, driving continuous program enhancements.
- Developed and maintained strong relationships with key stakeholders, ensuring successful collaboration on clinical initiatives.
- Assessed program effectiveness using rigorous evaluation methods, identifying strengths and weaknesses while guiding necessary adjustments.
- Recruited top talent in the field by developing attractive employment packages and fostering a supportive workplace environment that encouraged professional growth opportunities.
- Enhanced clients outcomes by implementing evidence-based clinical programs and optimizing treatment protocols.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Created work schedules for employees and oversaw functioning of billing department.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Reviewed referral information and kept track of intakes from various referral sources.
- Facilitated group trainings for all new employees to the agency.
- Facilitated monthly staff meeting for all employees.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Developed improvement plans to solve problems and improve lagging areas.
- Led initiatives aimed at promoting mental health awareness within the community through educational events and workshops.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Clinical Supervisor
CHR
Manchester, CT
01.2019 - 03.2024
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed clients, determined needs, and managed care.
- Enhanced team collaboration through case conferences.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Provided supervision to therapists in training, offering.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Established strong referral networks with local healthcare providers that facilitated seamless coordination between services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
Lead Outpatient Clinician
InterCommunity
Hartford, CT
01.2016 - 02.2023
- Mentored junior clinicians to enhance their clinical skills, fostering a supportive learning environment within the team.
- Advocated for patient needs within the larger healthcare system to ensure access to necessary resources and support services.
- Developed strong rapport with clients from diverse backgrounds, demonstrating cultural competence in all interactions.
- Strengthened relationships with referring providers by maintaining consistent communication and providing timely updates on patient progress.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing physical, mental, and emotional needs.
- Participated in continuing education opportunities to stay current with advances in outpatient therapy methodologies.
- Established a strong referral network within the community to streamline patient access to specialized services when needed.
- Enhanced patient satisfaction with thorough assessments, personalized treatment plans, and empathetic communication.
- Improved patient outcomes by implementing evidence-based therapeutic practices in individual and group sessions.
- Implemented innovative telehealth solutions for remote appointments, increasing accessibility for patients unable to attend in-person sessions.
- Provided supervision for clinical interns completing their practicum requirements at the outpatient facility.
- Maintained accurate documentation for all clinical activities, ensuring compliance with legal and ethical standards.
- Assisted management in developing policies and procedures that reflect best practices in outpatient mental health care delivery.
- Supported patients in crisis situations by providing immediate intervention services and coordinating appropriate follow-up care.
- Conducted ongoing evaluations of treatment effectiveness, making adjustments as needed to optimize patient progress towards goals.
- Evaluated patient histories, complaints, and current symptoms.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Diagnosed and treated patients suffering from mental health and substance abuse diagnosis.
Education
Master of Arts - Clinical Mental Health Counseling
Post University
Waterbury, CT05.2019
Master of Arts - Clinical Psychology
Central Connecticut State University
New Britain, CT06.2015
Skills
- Clinical Leadership
- Managerial experience
- Clinical Documentation
- Supervisory Experience
- Team Management
- Insurance Verification
- HIPAA
- Documentation requirements
- Informed consent
Accomplishments
Licensed Preprofessional Counselor by Department of Public Health.
Timeline
Clinical Program Manager
Wellmore Behavioral Health
02.2023 - Current
Clinical Supervisor
CHR
01.2019 - 03.2024
Lead Outpatient Clinician
InterCommunity
01.2016 - 02.2023
Master of Arts - Clinical Mental Health Counseling
Post University
Master of Arts - Clinical Psychology
Central Connecticut State University