Christopher Athey
Lakeland,FL
Summary
Dynamic and accomplished parts salesman with 15 years of experience catering to the sophisticated needs of high net worth customers. Highly organized, excelling in independent work and problem-solving without oversight. Possessing expertise in sales and management, with a knack for quickly adapting to new processes. Thrives in fast-paced environments with ever-changing demands. Demonstrates exceptional attention to detail and a diligent work ethic in effectively serving customers. Actively seeks opportunities to surpass expectations, enhance processes, and elevate customer satisfaction levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Manager
Rush Truck Center Ford
07.2024 - Current
- Ordering parts for customers, repair shops, and service departments for use in class 6/8 equipment.
- Oversee employee performance, correcting problems, and increasing efficiency to maintain productivity targets.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developing and implementing new procedures to improve inventory control and reduce time required locating parts by modifying part numbers and locations.
- Analyzing sales trends to follow demands of customers and in-shop needs.
- Mitigating financial discrepancies by managing inventory, damaged goods and backorders.
- Monitoring and evaluating supplier performance to maintain quality of parts.
- Supervising and training staff on product knowledge and customer service.
- Establishing and maintaining relationships with vendors to source affordable and high quality parts across our service industry.
ASSISTANT PARTS MANAGER
Rush Truck Center Peterbilt
12.2022 - 07.2024
- Manage parts inventory and protect company assets by improving inventory management
- Performed daily cycle counts of inventory
- Attending and often lead managers' meetings to report on inventory and sales for the parts department
- Maintained records of daily sales numbers, and goals for department and counter people using Rush Parts dashboard
- Preformed a weekly core return to various venders, IE Paccar, Cummins, CAT while keeping an accurate record of all returned POS for parts and warranty cores
- Retrieved and resolved outstanding credits owed to us by various venders
- Worked directly with corporate accounting on the clearing of problem POS on a daily basis
- Worked closely with department managers to create cross-sales opportunities
- Staging and stocking of the parts showroom, changing signage, and maintaining a clean and organized location
- Assigning of work schedules to staff and training employees in product knowledge and provide coverage during any absences
- Continuous monitoring of open sales orders, missing credits, returned stock, and employee safety training
- Responding to customer requests and complaints and resolve issues to customer satisfaction.
BODY SHOP SERVICE ADVISOR
Rush Truck Center Peterbilt
07.2021 - 12.2022
- Worked as the forward facing point of contact for customers and insurance adjustors to check in damaged trucks for repairs
- Worked along with body shop manager and technicians to prepare repair orders by describing problems and causes discovered
- Prepared cost estimates of all parts needed for repairs
- Scheduling of customer drop offs and repairs, tagging of units and keeping an organized inventory of keys
- Pulled and organized necessary parts and supplies to a staging area for technicians, in order to fix damage listed on customers' work orders
- Maintained accurate daily logs detailing labor hours worked, materials used, work orders completed, sales numbers and GP goal percentages
- Provided daily billed hours reports for all body shop technicians
- Answered technical questions about vehicle problems, warranties, services and repairs daily using Service Connect to Rush standards
- Inspected repaired vehicles for proper functioning, quality of work completed and final appearance against specifications
- Pre-paired work orders for review by manager, including billing of techs hours, maintaining technicians story's, verifying all parts and materials are billed to repair order and closing of repair orders to both cash and charge accounts
- Collecting payments and maintaining records of recipes and POs to industry standards
- Solo contact for two national fleet accounts body warranty claims
- Pre-pairing of warranty estimates and submitting to Paccar Warranty for approval, while keeping detailed records of customers in service information and repair pictures
- Scheduling of customers pick ups, repairs and delivery of units back to customers across multiple counties
- Submitting of all warranty claims and supplements, closing of all warranty repair orders, and collecting funds for any unpaid claims from customers
- Implemented a filing system and kept organized records of all closed repair orders using an alpha numeric system
- While storing older closed jackets to Rush policy standards.
BACK COUNTER PART SALES
Rush Truck Center Peterbilt
12.2019 - 07.2021
- Solo point of contact for over 20 service, body shop and road technicians
- Creating and maintaining records of all body shop and service department quotes
- Billing, pulling, delivering parts to techs in their service bays
- Reviewing activities regularly with service, body shop managers and technicians to identify opportunities for improvement
- Preventing service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
- Working with various venders to acquire parts for all makes and models of repair, IE Peterbilt, Kenworth, Hino, Isuzu, International, Mack, Volvo, Ford, Chevrolet, School buses, Fire and Refuse trucks, and Trailers
- Continued dedicated phone and field service toward fleet customers on site technician
- Maintaining consignment Inventory at site.
ASSISTANT PARTS MANAGER
Rush Truck Center Peterbilt
02.2016 - 12.2019
- Managed parts inventory and protected company assets by improving inventory management
- Performing daily cycle counts of inventory
- Attended managers' meetings to report on inventory and sales for the parts department
- Preformed a weekly core return to various venders, IE Paccar, Cummins, CAT
- Keeping an accurate record of all returned POs for parts and warranty cores
- Retrieving and resolving outstanding credits owed to us by various venders
- Working directly with corporate accounting on the clearing of problem POS on a daily basis
- Working closely with department managers to create cross-sales opportunities
- Staging and stocking of the parts showroom, changing signage, and maintaining a clean and organized location
- Assigning of work schedules to staff and trained employees in product knowledge
- Receiving of all parts invoices
- Processing of all customer returns and credits
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Continued dedicated phone and field service toward fleet customers on site technician
- Maintaining consignment inventory at site.
PARTS SALESMAN
Rush Truck Center Peterbilt
08.2013 - 02.2016
- Phone room, ASR coverage, & fleet customers point of contact
- Dedicated phone and field service toward fleet customers on site technician
- Maintaining consignment inventory at site
- Front counter parts sales, while training with parts manager for support role
- Back counter part sales, while continuing to support the parts manager.
PARTS SALESMAN
Kenworth of Central Florida
12.2009 - 08.2013
- Delivery driver
- Shipping/receiving, core return clerk
- Front counter part sales
- Transferred to the service department
- Service writer, while training for warranty administrator role
- Warranty/Core Administrator
- Transferred back to parts department
- Back counter part sales.
Education
High School Diploma -
Bartow High School
Bartow, FL05-2001
Skills
- Adaptability
- Problem Solving
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Organization
- Demand forecasting
- Goal Setting
Certification
Paccar Shop Forman WOrkshop
class 514 - Sacramento Ca. 2013
Parts Management Essentials Training
Kenworth - Renton Wa. 2013
Paccar Managed Dealer Inventory
Kenworth - Renton Wa. 2013
Parts Management Essentails Training
Peterbilt - Renton WA. 2016
Paccar Master Parts Certified 2013 - currant
Ford Parts Sales Master Certified 2024
Ford Parts Manager Master Certified 2024
Timeline
Parts Manager
Rush Truck Center Ford
07.2024 - Current
ASSISTANT PARTS MANAGER
Rush Truck Center Peterbilt
12.2022 - 07.2024
BODY SHOP SERVICE ADVISOR
Rush Truck Center Peterbilt
07.2021 - 12.2022
BACK COUNTER PART SALES
Rush Truck Center Peterbilt
12.2019 - 07.2021
ASSISTANT PARTS MANAGER
Rush Truck Center Peterbilt
02.2016 - 12.2019
PARTS SALESMAN
Rush Truck Center Peterbilt
08.2013 - 02.2016
PARTS SALESMAN
Kenworth of Central Florida
12.2009 - 08.2013
Paccar Shop Forman WOrkshop
class 514 - Sacramento Ca. 2013
Parts Management Essentials Training
Kenworth - Renton Wa. 2013
Paccar Managed Dealer Inventory
Kenworth - Renton Wa. 2013
Parts Management Essentails Training
Peterbilt - Renton WA. 2016
Paccar Master Parts Certified 2013 - currant
Ford Parts Sales Master Certified 2024
Ford Parts Manager Master Certified 2024
High School Diploma -
Bartow High School
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