Christopher Austin
South Euclid,OH
Summary
I am a dedicated and professional Customer Service Representative with a proven track record at Sheetz, excelling in problem-solving and active listening to enhance customer satisfaction and loyalty. Skilled in customer relations and efficient money handling, adept at transforming high-stress situations into positive customer experiences. Achieved significant repeat business by resolving complaints with empathy and professionalism.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sheetz
07.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Massage Therapy Certification - Massage Therapy
Cleveland Institute of Medical Massage
Cleveland, OH06.2022
N/A - N/A
Collinwood High School
Cleveland, OH06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Customer Education
Timeline
Customer Service Representative
Sheetz
07.2019 - 02.2021
Massage Therapy Certification - Massage Therapy
Cleveland Institute of Medical Massage
N/A - N/A
Collinwood High School
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