Christopher Baez
Lakeland,FL
Summary
Accomplished Field Technician with expertise in network installation and signal troubleshooting at Spectrum. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Recognized for dependable service and collaboration skills, consistently achieving optimal system performance and reliability.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Field Technician V
Spectrum
10.2022 - 05.2026
- Executed drop installation, aerial/underground wiring, and interior cabling to ensure compliance with Spectrum standards.
- Diagnosed and resolved service issues related to signal loss, connectivity, modem or router performance, and coax infrastructure.
- Installed, and activated Spectrum residential and commercial services including internet, TV, voice, and network equipment.
- Communicated clear, customer-friendly explanations of installed services and equipment features, enhancing customer understanding of WiFi optimization best practices.
- Delivered professional customer service during in-home service calls and installations, fostering positive customer relationships.
Installation Technician
A.D. Solutions
10.2021 - 02.2022
- Delivered on-site technical support and customer service for residential and commercial clients, ensuring swift resolution of issues.
- Diagnosed hardware and connectivity issues to minimize customer downtime and enhance system reliability.
- Installed and troubleshot office equipment including printers, copiers, networking devices to ensure optimal functionality.
Selector/Loader
Mclane Company
02.2013 - 08.2021
- Loaded outbound freight, pallets, and totes onto delivery trucks according to McLane load diagrams, ensuring timely and accurate deliveries.
- Operated pallet jacks and tuggers safely and efficiently, contributing to streamlined loading processes.
- Verified product counts, labels, and lot numbers to maintain order accuracy and prevent mis-shipments, enhancing customer satisfaction.
Education
High School Diploma -
Celebration High School
Celebration, FL06-2012
Skills
- Network installation
- Signal troubleshooting
- Device configuration
- Troubleshooting
- System diagnostics
- Equipment setup
- Equipment maintenance
- Problem-solving
- Customer-focused service
- Dependable
- Strong work ethic
- Goal-oriented
- Team player
- Communication skills
- Collaboration skills
Certification
- Field Technician 1 - 5
Timeline
Field Technician V
Spectrum
10.2022 - 05.2026
Installation Technician
A.D. Solutions
10.2021 - 02.2022
Selector/Loader
Mclane Company
02.2013 - 08.2021
High School Diploma -
Celebration High School